Role Overview
A senior leadership opportunity within an award‑winning organisation, overseeing a high‑performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists.
You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market‑leading delegated authority claims service. The position is based in Bristol.
Key Responsibilities
* Strategic team leadership - driving performance, capability and engagement across a multi‑level claims team.
* Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions‑focused approach.
* Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.
* Technical governance - overseeing file quality, technical accuracy and adherence to best practice.
* Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.
* Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department.
* Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients.
* Stakeholder engagement - preparing for and chairing key meetings, representing the claims function with professionalism and authority.
* Continuous improvement - evaluating and enhancing processes, procedures and operational workflows.
Experience & Expertise
* Extensive technical claims experience, ideally within professional indemnity or complex commercial lines.
* Strong understanding of relevant legislation, policy wordings and claims methodologies.
* Proven leadership experience, with the ability to inspire, develop and manage a multi‑disciplinary team.
* Demonstrated success in building and maintaining insurer and stakeholder relationships.
* Commercially astute, with the ability to balance technical rigour with operational efficiency.
* A collaborative, inclusive leadership style aligned with a high‑performance culture.
Why This Role Stands Out
Join an award‑winning, nationally recognised firm with a strong reputation in insurance and claims.
Lead a growing team with genuine influence over culture, performance and future strategy.
Benefit from a competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.
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