Job Summary
We are seeking a dedicated and enthusiastic Part Time Night Porter to join our team. The ideal candidate will play a crucial role in ensuring a welcoming and efficient environment for our guests. This position requires excellent guest service skills, attention to detail, and the ability to work collaboratively within a hospitality setting. As a Porter, you will be responsible for maintaining the cleanliness and organisation of the premises while providing exceptional service to enhance the overall guest experience.
Responsibilities
* Greet guests warmly upon arrival and assist with their luggage or belongings as needed.
* Maintain cleanliness and order in all public areas, including lobbies, corridors, and restrooms.
* Assist with room service deliveries and ensure that items are presented in an appealing manner.
* Reset & clean conference & events rooms
* Respond promptly to guest requests and inquiries, demonstrating excellent phone etiquette.
* Support hotel staff in various tasks as required, contributing to a smooth operation of services.
* Ensure that all equipment and supplies are well-stocked and organised for daily operations.
* Report any maintenance issues or safety hazards to management immediately.
* Uphold the highest standards of hospitality and professionalism at all times.
Requirements
* Previous experience in a hospitality role is preferred but not essential.
* Strong guest service skills with a friendly and approachable demeanour.
* Multilingual or bilingual abilities are advantageous, enhancing communication with diverse guests.
* Excellent phone etiquette and communication skills are essential for effective interaction with guests and staff.
* Ability to work flexible hours, including weekends and holidays as required by the hotel's operational needs.
* A proactive attitude towards problem-solving and teamwork is vital for success in this role.
Join our team as a Porter, where your contributions will directly impact the satisfaction of our guests while working in an engaging hospitality environment
Job Type: Part-time
Pay: £12.75 per hour
Benefits:
* Company pension
* Discounted or free food
* Free parking
* Gym membership
* On-site gym
* Sick pay
Work Location: In person