Are you looking for a new role within a growing, influencer and social agency where you're actually given ownership, responsibility and opportunity? Then we want to hear from you.
Fluential are looking for their first ever Account Manager. Someone that can not only spot opportunities but create them. Someone that is naturally creative, inherently organised, and ready to make a big impact on the company. As Norfolk's only specialist influencer and social marketing agency, we work with clients across various industries including automotive, travel, education and various e-commerce brands. We're a dynamic, friendly team, with a great office atmosphere that was naturally created - although we do have a table tennis table, which helps.
Luckily, our clients are very ambitious, and you'll help them find the best ways to make the most of that, whilst also getting stuck in to the influencer and social marketing world, handling high-level campaigns and projects of your own too.
Plus, with 2026 quickly filling up with new business pitches, you'll influence what the company are pitching and who they're pitching too. You'll work directly with the Managing Director both on existing business and new business, and your suggestions and input will be encouraged right from day one.
This role is a hybrid-role, with an expectation that some of your time (most of our team opt for 3 days a week) is spent in our King's Lynn office, and the remainder at home. You will be required to have initial training in the office, but once that is complete we'll allow you to find your own balance.
Responsibilities of an Account Manager:
* Senior point of contact for clients both new and current
* Leading meetings with existing clients
* Creating opportunities for new projects with existing and new clients
* Building client reports and analysing constantly to make better decisions
* Act as a role model for communication, organisation, and client service standards
* Regular check-ins with the Managing Director to work on company-client strategy
* Managing large budget influencer campaigns and projects
* Day-to-day communication with key influencers
* Working collaboratively with the internal Campaigns team on larger projects
* Negotiating influencer fees and editing our pre-created contracts
* Editing our templated influencer briefs (training provided)*
* Editing our templated reports and pitch decks (training provided)*
*Please note we have had a designer create bespoke templates within Canva, making deck editing really simple. We have found that no design experience is required here, just a couple of hours of training.
The person:
* Above all, creative and motivated, as this role will allow you to help shape the company and our work
* Previous experience in a customer-facing role and are confident liaising with clients
* Good understanding of the core principles of influencer and social media marketing
* Willingness to learn on the job and understanding that working in a small marketing agency can vary heavily from day to day
* Confident communicating with clients in person, on the phone and via email
* Articulate and numerate, especially when briefs and reports are concerned
* Organised and equipped to simultaneously multiple projects
* Strong ability to work with others within the team
Requirements:
* 3+ years at a marketing agency
* Experience with the Google suite of products (Docs, Sheets etc)
* Good administrative skills, goal orientated nature and good communicator
* Previous experience devising creative campaign ideas
* Need to be able to commit to coming in to the Kings Lynn office every week
* Experience dealing directly with clients in previous roles
Employment type & Salary:
Full-time (hybrid)
£27-33K per annum (dependent on experience)