People Manager at Essex & Herts Air Ambulance Trust
Location: Between North Weald and Earls Colne
Contract type: Permanent
Salary: Equivalent to NHS Band 7
Hours: 37.5 hours per week
About us:
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life-saving service is provided 24/7 by helicopters and by rapid response vehicles. Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic. They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department. Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land. Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
Job purpose: The purpose of this role is to deliver compassionate, effective and high-quality support and guidance for our patients and families, in the time that follows the initial phase of acute illness and injury.
Summary of duties and responsibilities:
* To enable, and advocate for, the delivery of compassionate care at all phases of the patient journey.
* To be part of a team of clinicians who offer support to patients after their admission to hospital, including answering questions about the pre-hospital care that was provided and regular visits to clinical areas where our patients are being treated.
* To bring your experience to add value to the patient and family experience, beyond what is provided at the scene.
* To manage a case load of patients and families independently, providing support for an indeterminate time period following the initial incident, including visits to patients’ homes or rehabilitation units as needed.
* Where a patient has not survived, to support families and friends of the deceased, often sharing details of the care that EHAAT teams provided.
* To advocate for patient dignity throughout interactions with the clinical team and to feed back patient experiences to educate clinicians.
* To integrate lessons learned from patients and families back into care through education, training and governance for clinical teams.
* Work with other services such as police liaison teams, Fire and EEAST to achieve the best model of support for families.
* With the team, ensure regular attendance at case review meetings to represent patient and family views.
* Be present for and arrange visits for patients and their families to our operational bases, facilitating professional visits and collaboration with the charity team where appropriate.
* Be a point of contact with former patients and their families for feedback, enquiries or fundraising communications.
* Build relationships with regional external stakeholders and national patient voice forums to support patients, families and the team.
* Complete EHAAT electronic patient records from a patient and family liaison perspective.
* Assist with induction of clinical and charity staff through a patient and family liaison lens.
* Commit to ongoing professional improvement and uphold patient consent regulations.
* Be aware of related research and contribute where appropriate.
* Contribute to an extensive education programme for clinicians.
* Support opportunities for patients and families to engage with the charity while prioritising care and recovery.
* Maintain safeguarding vigilance for both adults and children in all circumstances.
* Support the EHAAT charity in its mission, values and objectives with primacy to care and recovery.
Person Specification
* Professional registration with NMC/HPC
* A minimum of 5 years’ experience in an acute patient-facing role (e.g., ED, acute coronary care, trauma or critical care)
* Excellent interpersonal skills with evidence of delivering compassionate care
* Portfolio of clinical and professional development aligned with the role
* Strong verbal and written communication skills across external agencies
* Ability to work independently, prioritise workloads and use initiative
* Understanding of strengths and limitations related to the job description
* Ability to work under pressure in emotive situations
* Passion and enthusiasm for improving patient and family experiences with clinical examples
* Ability to develop professional, sustainable relationships with internal and external stakeholders
* Team player with leadership and followership qualities
* Appreciation of diversity and inclusion as it relates to yourself, the team, patients and families
* Understanding of patient confidentiality
* Willingness to travel throughout Essex and Hertfordshire, and beyond
* Hold a valid UK driving licence and have access to a vehicle
* Knowledge of the coronial process and experience supporting those who are bereaved
* Experience of service improvement driven by patient experiences
* Experience of working in the third sector (paid or voluntary)
The Package
Salary: Equivalent to NHS Band 7
Benefits:
* 24 days annual leave plus 8 bank holidays (pro-rata), increasing to 28 days with length of service
* Contributory pension scheme with minimum 6% employer contribution and annual pension review
* Occupational sick pay from day one
* Free Employee Assistance Programme (plus immediate family)
* Cycle to Work scheme via salary sacrifice
* Blue Light Card discounts
How to apply
Please apply at
https://careers.ehaat.org/
Closing date: Sunday 21st September 2025.
Note: Your application form will be used for shortlisting; please ensure everything you wish to include is covered in the form.
This position is subject to an Enhanced DBS check as a condition of employment.
If you would like an informal chat about the role, please contact recruitment@ehaat.org to organise a time to speak with a team member.
Disclaimer: Essex & Herts Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unable to consider further applications, so please submit your application promptly.
Note on posting: This job description is for informational purposes and reflects the opening status at the time of posting.
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