Company Description
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike.
Position
We are looking for an experienced Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs. You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency.
Responsibilities and Duties
* Retention: formulate and execute effective plans to protect and defend key accounts
* Growth: drive continued sales, improvement, innovation, profitability and growth
* Competition: evaluate our wallet share and ensure it is maximised
* Client champion: proactively support our client's social value initiatives
* Collaboration: partner with your sales colleagues to identify new opportunities
* Visibility: conduct client presentations, site visits and attend offices on a regular basis
* Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA's and issues communicated in a timely manner
Requirements
* Have previous experience as an Account Manager, with a solid understanding of client relationship management.
* Have proven success in a B2B customer-facing environment, demonstrating measurable results.
* A passion for tackling new challenges and continually raising the bar to strengthen client relationships.
* Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change.
Benefits
* Salary: £31,610.30 per annum (Year 1: estimated uncapped bonus on performance £3k)
* Hours: 40 per week; Monday - Friday 9am - 5.30pm
* Location: Lancing with hybrid flexibilities after probation period
* Free onsite parking. Smart casual office dress code.
* Incremental holiday increases to recognise long service
* 2 volunteering days a year
* Training, learning & development, and apprenticeship options throughout your career
* Employee Assistance Programme - 24/7 confidential, independent and professional counselling
* Cycle-to-work scheme
* EV Charging points at office locations
* Regular team/company socials and events such as breakfasts for charity, social drinks and book clubs
Equality, Diversity & Inclusion
The Agena Group is proud to be part of the Disability Confident scheme and is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, or if you need this job advert in an alternative format, please contact recruitment@agenagroup.com.
Legal and Administrative
We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates. (No agency speculative contact – thank you)
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