Main area Sandra Chapman Centre, Division of Medicine Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 16 hours per week (Mix of days between Monday-Friday) Job ref 177-EMER-7488148
Employer James Paget University Hospitals NHS Foundation Trust Employer type NHS Site James Paget University Hospitals Town Great Yarmouth Salary £24,465 per annum, pro rata Salary period Yearly Closing 11/11/2025 08:00
NHS AfC: Band 2
The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service.
* Putting patients first
* Aiming to get it right
* Recognising that everybody counts
* Doing everything openly and honestly
‘Prior consideration will be given to NHS At Risk staff within East of England'
Job overview
To provide a full reception service to outpatient clinics, ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines. The successful candidate will be based in the Sandra Chapman Centre.
To offer the highest standard of customer care to patients, visitors and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s values and behaviours.
Main duties of the job
* Provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust’s Values and Behaviours.
* Provide a full reception service to the outpatient clinic including, but not limited to:
o Maintaining accurate information and patient demographics within Trust PAS system
o Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
o Ensuring patient’s arrival and departure times are electronically captured
o Distribution, collation and inputting of clinic outcomes
o Book future appointments and recording of non-attendances
Working for our organisation
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Person specification
Education and Qualifications
* 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
* NVQ 2 in Customer Care or administration experience including recent face to face working with the general public
Knowledge and Experience
* Basic knowledge of the Receptionist role (ideally within a healthcare setting)
* Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
* Experience of working with the general public
* Experience of working with clinical teams
* Experience of working with NHS IT systems
* Knowledge of medical terminology
Skills and Knowledge
* Good keyboard/IT skills, along with good literacy and numeracy, to have the ability to accurately input data
* Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
* Ability to work in a pressurised working environment with frequent interruptions, which often involves multitasking
* Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
* Ability to work on own initiative and as part of a multi-disciplinary team
* Accurate document presentation and attention to detail
* Ability to work flexibly to meet the needs of the service including weekends/Bank Holidays as required, covering for annual leave and sickness and adapt to different working practices/areas of work
The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
‘Prior consideration will be given to NHS At Risk staff within East of England'
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employment statutory checks and best practice screening will be provided as per Trust policy.
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