Admissions Coordinator
Borehamwood, Hertfordshire
Flexible Working | Relaxed Office Environment | Career Progression Opportunities
Hours: 07:30am - 22:30pm 8 hours per day, 5 days per week including weekends.
Weekend work required on a rotating basis
Are you looking for a rewarding career in Admissions? Do you want to work in a supportive and inclusive environment?
At UKAT, we believe our employees are at the heart of everything we do. If you're ready to make a real difference, keep reading!
Your Role as an Admissions Coordinator
You'll play a vital role in guiding individuals on their recovery journey, ensuring a smooth and supportive admissions process.
Key Responsibilities:
* Manage inbound enquiries across phone, email, live chat, and digital platforms.
* Engage clients and families with empathy, professionalism, and clear judgement.
* Conduct structured discovery conversations and assess suitability for treatment.
* Work closely with clinical and operational teams to ensure safe, appropriate admissions.
* Identify risk, safeguarding concerns, and escalation needs.
* Progress enquiries through to confirmed admissions, managing follow-ups effectively.
* Deliver strong conversion outcomes while maintaining ethical and care standards.
* Maintain accurate CRM records and comply with GDPR, safeguarding, and healthcare regulations.
* Contribute to team learning, quality assurance, and continuous improvement.
Who We're Looking For
We need someone who is confident, compassionate, and resilient, someone who can connect with clients over the phone, reassure them, and encourage them through the admissions process. First-hand experience of the recovery process or prior work in addiction services is desirable for this role. We are looking for individuals who can bring personal insight or professional expertise to support those on their recovery journey.
Key Skills & Requirements
Essential
o Confident, compassionate, and resilient, with the ability to build rapport and trust over the phone
o Able to reassure, support, and guide individuals sensitively through the admissions process
o Demonstrates strong emotional intelligence and sound judgement when handling complex and emotionally charged conversations
o A genuine commitment to supporting individuals at a critical point in their recovery journey
o Experience working in a target-driven or outcomes-focused environment while maintaining empathy and professionalism
o Experience of using CRM systems and Google Suite.
Desirable
o First-hand experience of recovery or professional experience within addiction services
o Previous experience in a healthcare, mental health, or admissions-focused role
o Strong understanding of safeguarding, boundaries, and confidentiality within a clinical or care setting
Our Values
At UKAT, our work is guided by four core values that underpin everything we do:
* Understanding – We listen without judgement and recognise every individual's unique journey
* Kindness – We lead with compassion, empathy, and respect
* Accountability – We take responsibility for our actions, decisions, and standards of care
* Teamwork – We work collaboratively to achieve the best outcomes for our clients
Why Join Us?
* Be part of a team that supports people on their recovery journey
* Clear career progression
* Inclusive and relaxed office environment that prioritises mental well-being
* A diverse and friendly team that values collaboration
* Staff perks and discounts
This is more than just a job, it's a chance to make a real impact. If you're passionate about supporting people in addiction recovery and want to be part of a dedicated team, we'd love to hear from you!
Apply today and take the first step towards a rewarding career with UKAT.