Job Title: Customer Service Coordinator
Location: Essex
Employment Type: On-site
Start Date: Immediate
About the Role
A well-established construction company is seeking a Customer Service Coordinator to join its customer-focused team. This role is pivotal in supporting customers through their home-buying journey, ensuring a smooth experience and resolving any issues promptly. The position involves close coordination with contractors, technicians, and internal teams, while maintaining a strong focus on customer satisfaction.
Key Responsibilities
* Support customers throughout their new home purchase, ensuring a positive and seamless process.
* Handle queries from members of the public affected by construction sites, providing clear and timely information.
* Coordinate with contractors and technicians to resolve issues efficiently and minimise disruption.
* Follow up with customers to confirm concerns are fully addressed, fostering trust and loyalty.
* Manage challenging conversations with professionalism and empathy.
Skills & Experience Required
* 3–5 years of proven customer service experience, ideally in construction or housebuilding.
* Strong organisational skills, capable of managing multiple cases at once.
* Excellent communication and problem-solving abilities.
* Proficiency in CRM systems to track and manage customer interactions.
Desirable Skills
* Experience in a fast-paced, customer-focused environment.
* Knowledge of construction processes and common snagging issues.
* Ability to mentor or guide junior colleagues.
What’s on Offer
* Salary: £30,000 – £35,000 (gross, annual)
* 25 days annual leave
* Private medical insurance or healthcare cash plan options
* Annual bonus scheme
* Pension scheme
* Sharesave scheme
* Life assurance and personal accident insurance
* Cycle-to-work scheme