We have an exciting opportunity for a Customer Service Technician to join our 5-star team within Vistry Bristol. Primarily working at sites across Wiltshire, you will rectify defects reported by purchasers, including carpentry, decorating, making good, mastic, and general maintenance. Our directly employed maintenance operatives work closely with the office customer service team to provide excellent customer service and resolutions to issues common in new build homes.
We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.
What’s in it for you...
* Competitive basic salary and annual bonus
* Company van
* Up to 33 days annual leave plus bank holidays
* Private Healthcare
* Enhanced maternity, paternity, and adoption leave
* Competitive contributory pension scheme
* Life assurance – 4 x your annual salary
* Share incentive schemes
* Employee rewards portal with many more benefits
In return, what we would like from you...
* Behave in line with our company values – Integrity, Caring, and Quality
* Multi-trade skills including carpentry, internal/external door adjustment, decorating (emulsion and oil-based paints), basic tiling, mastic work, and plasterboard repairs
* Basic plumbing understanding (wastes, taps, etc.)
* Proven experience working for a residential house builder as an assistant site manager, materials controller, or tradesperson
* Knowledge of NHBC customer handover requirements
* Ability to handle complaints and difficult situations
* General knowledge of construction
* Good planning and organizational skills
* Problem-solving and decision-making skills
* Polite, tactful, and assertive attitude
* Patience and calmness under pressure
* Excellent communication skills
* Good team working skills
* Willingness to work extra hours when needed
* Educated to GSCE/GCE in Maths & English or equivalent
* Proficiency in Microsoft Office, Excel, Outlook
* BTEC diploma in Building Construction, NVQ Level 2, or similar, or City & Guilds in relevant trade
* Valid CSCS card
* Driving license
Desirable qualifications...
* NVQ levels 3 & 4 in customer services
* Working towards or completed ONC/HND in Construction
* Completed internal development programmes
* Relevant industry experience or qualifications
* Industry-standard training (CDM, first aid, scaffold awareness, lifting operations, etc.)
* Understanding of building regulations and legal obligations
More about the role...
* Plan work using weekly job sheets, diary, and schedule
* Return all job sheets within 3 days
* Carry Vistry identification when visiting customers
* Complete all documentation accurately and promptly
* Support site teams as needed
* Act as a triage service for reported issues
* Ensure defects are dealt with cost-effectively and timely
* Liaise with purchasers as required
* Ensure materials are available before work begins
* Report problems or incomplete work immediately
* Inform managers of issues requiring specialist contractors
* Complete customer defects within 28 days or as soon as possible
* Report defects not completed within 28 days
* Maintain professionalism and courtesy during customer visits
* Wear appropriate uniform and PPE
* Minimize disturbance and protect customer property
* Follow health and safety procedures, including COSHH and electrical safety
* Ensure van safety and attend safety training
* Keep the workplace tidy and report hazards
* Wear protective clothing on site
* Attend all required health and safety training
We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do. Our partnership-led approach helps us build sustainable communities where they’re needed most. Join us in making Vistry.
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