Support the Porter Services Supervisor and Porter Team Leader in supervising the provision of Porter and security services delivery that are managed from a Facilities Control Centre based at the hospital and ensuring a high quality service is delivered to patients, staff and visitors in accordance with service specifications. Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their grade.
This post is fixed term for 6 months to meet the needs of the service., Provide a full range of operational Porter Services 24/7. Prioritise and respond to security incidents where required and provide a porter/security service at other local Health sites where detailed in the post assignment instructions.
Report to the Porter Services duty Supervisor and the police any individuals reported or discovered committing criminal offences on Health Board premises in accordance with Health Board security policy and procedures.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
Working for our organisation
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
§ We listen, learn and improve
§ We treat everyone with respect
§ We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
The Porter Services department at Prince Charles Hospital provides a 24/7 service, and successful candidate will be required to work nights, weekends, and Bank Holidays to support this. Shift patterns will be discussed with candidates during the interview process and a flexible approach will be required to be successful for this vacancy. There may also be a requirement to support Porter Services departments at other hospitals., Porter services comprise of operational duties associated with waste, transport, community beds team, mail, support to cleaning services and general hospital porter duty functions.
The post holder will be responsible for providing a portering service directly to patients and service users.
The post holder is to work within the Porter Services Service Level Agreement and detailed assignment instruction for the post and site. Is required to use own initiative when emergency incident and non-routine situations arise e.g. security and transport services incidents and challenges etc.
Contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter service which meets all organisational and legislative standards and support the Facilities Unit commitment to quality standards.
We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.
Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self-assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.
Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.
Applications are welcome in either Welsh or English, with no preference given to the language used.
We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.
All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
We are proud to be a Living Wage Employer.
Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.
At CTM, you'll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we're creating a space where everyone can thrive.
Discover more about working with us here:
Cwm Taf Morgannwg University Health Board - Join CTM
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The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
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