We are currently looking to recruit an experienced Administrator to work as part of the Customer Service team to ensure that all consultant clinics’ and patient details’ are inputted into the system, Community Wide Scheduling (CWS) to aid patient registration and clinic preparation in readiness for patients outpatient consultation. You will also be dealing with the inbound and outbound calls which will include Consultants, their secretaries, patients and internal colleagues. About us Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with eight state-of-the-art facilities in the heart of London’s medical community around Harley Street. As a charity, we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care. Hours: 37.5 per week across various shifts between Monday and Sunday, 7 am to 8 am Location: 1 Park Square West, London, NW1 Responsibilities • To manage the receipt of all consultant clinic lists received by the Customer Service Team from consultants and their secretaries • To prioritise workload and clinic preparation according to schedule of clinics • To accurately input patient details from clinic lists provided by medical secretaries into CWS ensuring that full patient Minimum Data Set (MDS) is complete • To accurately input patient details from CIS clinic lists into CWS ensuring that full MDS is complete • To contact secretaries and consultants where the full MDS has not been provided and update prior to the patients appointment • Report back to your manager with any issues where MDS is not being provided either in CIS of by the consultant or secretary • To check and verify that clinic lists prepared are in line with the consulting houses schedule of consultant clinic sessions ensuring that no clinics have been missed • To manage clinic preparation, printing clinic lists and registrations forms for all new patients prior to the day of their appointment • To liaise with consultants and their secretaries to maintain good communications and build relationships • Work flexibly to ensure cover between agreed business hours, subject to change, to meet the needs of the business. Skills & experience • Strong communication skills • Accuracy of data entry • Relationship management skills • Excellent organisation and priortisation skills Benefits We offer a range of benefits including flexible working and great career opportunities. Our core benefits are: • Private Medical Insurance • Contributory pension scheme (total contribution up to 20%) • 25 days holiday plus bank holidays • Life assurance (4 x salary) • Travel season ticket loan • A range of retail discounts