Department Manager - V S London Westfield (N116079)
Job ID: N116079
Team: Retail
Location: London
Contract Type: Permanent
Job Schedule: Full time
Salary: Competitive
About the role
As a Department Manager at Victoria’s Secret you’ll be a key part of the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
* Customer Experience – deliver an exceptional experience to all customers, from helping them find the perfect product to assisting with purchase at the till.
* Lead by example – energise the team and ensure they have everything they need for a smooth shift, maintaining high brand standards and personalised customer service.
* Store targets – support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability.
* Store Standards – maintain front‑ and back‑of‑house standards, manage deliveries, stock replenishment, loss prevention and health & safety procedures.
* Visual standards – work with the Visual Team to meet brand visual standards and ensure team compliance.
* Active listening – cultivate a platform for team ideas and sharing, contributing to business growth.
* Store operations – carry out opening and closing activities, key holder duties and coordinate company processes.
* Product launches – support new product launches, floor set moves and audits, training the team to complete required tasks.
About you
* Extensive retail management experience in fast‑paced stores with a record of exceeding sales targets and KPIs.
* Strong team leadership to deliver objectives that drive performance and results.
* Passion for retail across front and back of house, creating unique customer experiences.
* Commitment to developing customer service skills and product knowledge.
* Purpose‑driven leadership that engages and develops the team.
* Ability to build valued relationships with customers, team, and wider business.
* Collaborative approach to team development and brand enthusiasm.
* Team player who is flexible, supportive and contributes to a positive working environment.
* Energetic multitasker who thrives in a busy environment and enjoys problem solving.
Benefits
* Flexible working schedules to suit business and lifestyle.
* 25% off selected styles at Victoria's Secret, Next, Gap in‑store.
* Exclusive offers from over 3,500 retailers through Reward Gateway.
* Incentives and competitions with prizes throughout the year.
* Access to free financial, health and wellbeing services, including 24/7 digital GP.
* Learning and development opportunities and on‑the‑job training.
* Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
#J-18808-Ljbffr