Company Description
Xeinadin was established in 2019 when more than 100 successful, independent business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission is to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships. Our people drive our business forward, and we offer them future-focused career opportunities while supporting individual specialisms. With over 1800 colleagues in regional offices, our teams collaborate across the Group, combining expertise to maximize potential. As part of one Xeinadin, colleagues benefit from shared expertise and support across the UK, Ireland, and central teams, as well as being active in their local communities.
Description
Join our team as a Business Support Manager! Reporting to the Area Practice Manager, this role combines administrative, organisational, and relationship management responsibilities. It is ideal for a detail-oriented individual who thrives in a dynamic environment, playing a key role in ensuring smooth operations within a leading accountancy group.
Key Responsibilities
1. Manage phone calls, ensuring professional and timely responses.
2. Chase clients for required books and records to meet deadlines.
3. Oversee scanning, filing, and organisation of documents.
4. Support the onboarding process for new clients, maintaining compliance with Xeinadin guidelines.
5. Finalise and distribute accounts and personal tax packs to clients for approval.
6. Assist the Hub Credit Controller in resolving debtor queries.
7. Process invoices, write-offs, and WIP adjustments.
8. Apply for HMRC and Companies House authentication codes.
9. Allocate disbursements to clients and manage payments over the phone.
10. Process and reconcile office petty cash and handle cheque payments.
11. Schedule client appointments and coordinate the safe return of books and records.
12. Maintain an inventory of IT equipment, including laptops issued to team members.
13. Order office supplies and manage stationery stock.
14. Provide project support to the Area Practice Manager as required.
Key Requirements
* Proven experience in administration and a fast-paced environment.
* Very high level of attention to detail and accuracy.
* Proficient with Microsoft Excel, Word, Outlook, etc.
* Excellent time management skills, handling multiple and varied deadlines concurrently.
* Ability to meet administrative deadlines.
Additional Requirements
* Ability to work independently as well as part of a team.
* Organised, proactive, reliable, and self-motivated.
* Confident communicator with personnel at all levels, both written and verbal.
Model
Office Based
Salary: Competitive
Benefits
* Company Pension Scheme
* 25 days of annual leave + bank holidays
* Additional annual leave days from certain levels of seniority
* Option to buy up to 5 additional leave days, up to 30 days per year
* Business closure over Christmas*
* Life Assurance x4 annual salary
* Enhanced family leave policies
* Enhanced Company Sick Pay
* Employee Assistance Programme – 24/7 support, confidential
* Corporate Discounts Platform
Flexible Benefits platform includes options for various insurances (dependent on seniority and self-funded at corporate rates):
* PMI single or family
* Critical Illness Cover
* Cash plan
* Cycle to work
* Eye care
* Dental
*Subject to exceptions and business needs.
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