Overview
Are you an experienced Service Advisor seeking a rewarding opportunity within a reputable prestige dealership in Exeter? Our client, a leading Main Dealer, is looking to appoint a dedicated Service Advisor to join their professional team. This role offers a competitive package, a supportive working environment, and excellent prospects for career development within the automotive sector.
Benefits
* Competitive basic salary of up to £30,900 per annum, dependent on experience
* OTE earnings approximately £38,900, including bonuses and commission
* Continuous training and development to enhance your skill set
* Supportive and team-focused workplace culture
* Generous staff discounts on vehicle services and products
* Monday to Friday working week with 1 in 4 Saturdays
Duties
* Greet customers and manage the service intake process efficiently
* Advise customers on repair, servicing, and maintenance needs
* Produce accurate job cards and cost estimates to ensure dealership profitability
* Liaise effectively between technicians and customers to keep them updated on repair progress
* Upsell additional services and repairs where appropriate to maximise workshop revenue
* Manage customer expectations, ensuring high levels of satisfaction throughout the service process
* Handle customer enquiries and provides solutions promptly and professionally
Qualifications
* Proven experience as a Service Advisor or in a similar role within the motor trade
* Excellent communication and interpersonal skills
* Organised with strong attention to detail
* Ability to work efficiently under pressure in a fast-paced environment
* Knowledge of automotive repair processes, workshop procedures, and relevant terminology is desirable
* A professional attitude and a genuine passion for delivering excellent customer service
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