We are looking for an enthusiastic motivated candidate whocandeliverhigh quality effectivetrainingon our clinical systems to colleagues.Training is delivered in personat various locations across the countyandvirtuallyviaMS Teams.
Through attendance at team/service line meetings, you will support staff by acting as an interface betweenclinicalservicesandDigital teams,identifyingtraining needs and providing targeted interventionsin order toprotect the integrity and accuracy of patient dataand ultimately, patientsafety.
If you arefriendly,a great communicator,enthusiastic about helping people andenjoy working withdigital tools then thisisa great roleproviding a crucial service to patient facing staff in the Trust.
Main duties of the job
Provide information, knowledge, and training, whererequired, toclinicalsystem users.
Proactively respond to queries and approved requests for support and training, through various channels such as face to face,telephoneand line of business, toensure safe and secure use ofclinicalsystems at all times
Actively seek feedback from staff in relation to the quality of training, recording this appropriately, so it provides a means by which to monitorand indicate improvements in the service
Facilitate and promote the collection ofaccurateand high-quality data on all Trustclinicalsystems, suggesting ways to enhance the work of teams and improve the use of systems whereappropriate.
Through approved governance frameworks such as CPRD groups, liaise with staffto interpret their business requirements and advice on solutions design, based on guiding principles, Trustpoliciesand procedures
Whereappropriate, activelyparticipateand comment on policies and procedures to be developed in relation to the use of information systems
Support user groups, e.g., admin focus group, clinical design authority, supporting DigitalTrainers toassistin data quality improvement asrequired
Developing support documents and FAQs for users
About us
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million.
RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds:
Royal Cornwall Hospital in Truro
St Michael's Hospital in Hayle
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year.
Job responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
Right to work in the UK
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person Specification
Training & Education
* Professional training qualification, commitment to study towards a professional training qualification or relevant experience in digital systems training.
* Experience of designing, developing, and delivering effective training of digital systems to end users.
Skills & Abilities
* Effective time management and the ability to prioritise work for self and others
* Ability to communicate well with colleagues at all levels and the public.
Knowledge and abilities
* In depth knowledge of Microsoft software packages including 365
* Excellent understanding of the principles of information systems.
* In-depth knowledge of digital clinical systems, including Rio.
Personal Qualities
* Confident in own ability, knowledge and speaking in front of groups
* Great communication and listening skills
* Ability to travel independently where required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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