Overview
Administration Assistant - Wheelchairs and Special Seating
An exciting opportunity at the Bristol Centre for Enablement in Patchway within the Wheelchair and Special Seating Service. The successful candidate will provide administrative support to the Wheelchair and Special Seating Service, handle incoming calls, and assist the clinical specialist team with processing documentation to support the patient pathway.
Responsibilities
* Input patient information onto the Wheelchair service computerised database.
* Open all post received by the service and undertake appropriate indicated action.
* Validation and processing of new patient referrals to the service from GPs, Consultants and other health professionals.
* Close down equipment delivery notes onto the computerised database.
* Arrange collection of no longer required equipment where applicable.
* Update the patient’s computerised record and check for outstanding orders or ongoing interventions.
* Raise the collection paperwork on the computer and support reception and phone cover as needed.
* Meet and greet patients, book them onto the system, and rebook appointments as required.
* Provide administrative and clerical support to the service, including filing and responding to enquiries by telephone or in person.
Working context
Based at the Bristol Centre for Enablement (BCE) in Patchway. BCE provides specialist disability equipment for patients across the South West. This role involves interaction with patients, carers and healthcare professionals and requires commitment to safe and compliant service delivery.
Person specification
Education/Training/Qualifications
* GCSE English or equivalent
Work Experience
* Basic keyboard skills
* Basic experience of database inputting
* At least 1 year of administration experience
* Experience of communicating with patients/customers over the phone
Desirable criteria
* Experience of working within a health or social care setting
* Experience of working with medical records
Knowledge/Skills/Abilities
* Ability to prioritise allocated work
* Ability to work as an individual within the team
Personal Qualities
* Professional, responsible image in manner and telephone skills
Additional information
If you apply for this vacancy and have not heard from North Bristol NHS Trust within three weeks of the closing date, please assume your application has been unsuccessful. The Trust does not reimburse travel expenses relating to interview attendance. Pre-employment checks are undertaken on all successful applicants. We are committed to safeguarding and promoting the welfare of children and young people.
Equality and diversity
North Bristol NHS Trust is committed to equality of opportunity and inclusive employment. We encourage applications from candidates who are currently underrepresented in the workforce.
#J-18808-Ljbffr