Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder will be required to supervise and manage the outpatient Reception Team and the Band 3 Supervisor. The post holder will also support the Outpatient Directorate in achieving NHS national targets and any internal KPI performance indicators. The post holder will deal with queries from staff and promote the importance of accurate and up to date patient demographics and data quality in Careflow. The post holder will promote professional standards in patient care. It is anticipated that the post holder will be available throughout the day and be the first line contact to deal with any staffing concerns, aiming for resolution in the first instance before escalating to the Operational Services Manager.
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• Communicate work procedures within the team to ensure that the needs of the service have been met.
• To work with the Outpatients Reception Team to ensure that we achieve any internal key performance indicators.
• Complete Staff PDR's, training, sickness and competencies
• To manage staff in accordance to Trust policies.
• Ensure there is a communication process in place to escalate all training developments to the outpatient teams.
• Supervise any trainees, ensuring that process and procedure are not compromised due to inadequate training
• Identify any training that needs to take place due to patient standards not being adhered to or due to complaints.
• Able to manage frequently changing operational requirements.
• To take responsibility for any patient issues ensuring that all staff do the same.
• To be responsible for sharing examples of good practice and help set up new administration systems if required to improve patient experience.
• Implement policies and propose changes to practices, procedures in own work area.
• The team leader will be required to support where there are any short fall in staffing levels throughout the management team
•The post holder will be responsible for ensuring that their practise and documentation is consistent with the Patient Access Policy and systems are followed as outlined in the Trust Policies & procedures
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
• Communicate work procedures within the team to ensure that the needs of the service have been met.
• To work with the Outpatients Reception Team to ensure that we achieve any internal key performance indicators.
• Complete Staff PDR's, training, sickness and competencies
• To manage staff in accordance to Trust policies.
• Ensure there is a communication process in place to escalate all training developments to the outpatient teams.
• Supervise any trainees, ensuring that process and procedure are not compromised due to inadequate training
• Identify any training that needs to take place due to patient standards not being adhered to or due to complaints.
• Able to manage frequently changing operational requirements.
• To take responsibility for any patient issues ensuring that all staff do the same.
• To be responsible for sharing examples of good practice and help set up new administration systems if required to improve patient experience.
• Implement policies and propose changes to practices, procedures in own work area.
• The team leader will be required to support where there are any short fall in staffing levels throughout the management team
Important information about your application
1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with '' to support out recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
If you would like support completing an application form, please contact the recruitment department on where one of our trained assistants will be able to help
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
In line with the change of Immigration rules on 8th January 2026 if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued.
UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.