Profile
Location: Trafford Centre, Manchester
Type of contract: permanent, full time 40h
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
As a Makeup Manager at Sephora UK, you will take ownership of managing and elevating the makeup department, ensuring that customers receive world-class beauty services and an exceptional shopping experience. In this role, you will be responsible for leading a team of Beauty Advisors, fostering a culture of motivation, coaching, and development, while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success.
Key Responsibilities
Team Leadership & Development
• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance makeup skills, selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes.
• Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey.
Sales Leadership, Service Excellence & Customer Experience
• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Stay up-to-date with the latest makeup trends, techniques, and product innovations to provide informed recommendations to customers, inspire team members, and foster a culture of continuous learning and skill development.
• Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered.
• Proactively lead your team to engage with customers, build long-lasting relationships, and identify opportunities for upselling and cross-selling, taking ownership of the team’s performance and ensuring both sales targets and an exceptional customer experience are achieved.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
Operational Excellence & Strategic Execution
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, makeup services offered and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals.
• Oversee the daily operations of the makeup department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies, while also holding your team accountable.
What You'll Bring
• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on makeup artistry and beauty services.
• In-depth knowledge of makeup products, application techniques, and industry trends, with the ability to coach and mentor others.
• Strong capability to develop and guide a team, fostering both individual growth and collective performance.
• Passion for Sephora and team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
Here, you will find:
• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference
Join us and belong to something beautiful.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.