Operations Manager (Environmental Services)
Location: The Trafford Centre, Manchester
Salary: up to £50,000
Type: Full-time & Permanent
Hours: Includes 1 in 4 weekends (duty management)
The Opportunity…
Savills Management Resources is looking for a passionate, hands-on, and experienced Operations Manager to lead and innovate across internal and external cleaning operations at The Trafford Centre – one of the UK’s leading retail and leisure destinations.
This is a rare opportunity to step into a high-impact leadership role overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive change.
What You'll Be Doing…
Leading day-to-day operations of environmental services across the centre
You’ll be able to influence the guest experience through sounds, scent, innovation and out of the box thinking
Managing 4 Team Managers (2 day, 2 night) and 110+ cleaning team members
Driving innovation, efficiency, and cleanliness standards
Reviewing and optimising cleaning schedules, equipment usage, and waste processes
Developing the team through coaching, feedback, and succession planning
Working closely with internal departments (HR, Ops, Centre Director) and external stakeholders
Owning key KPIs around quality, performance, and customer satisfaction
Supporting cultural transformation and embedding a “people-first” mindset
About You…
Must-have experience:
Proven experience managing large teams in cleaning, facilities, or service-driven sectors
Implementation of ‘out the box’ thinking and a strong background in driving customer experience
Strong understanding of cleaning operations, systems, and equipment
Inspirational leadership – a motivator who gets the best from long-standing teams
Excellent stakeholder communication and the ability to influence positive change
Process-driven, commercially aware, and a natural problem-solver
Desirable:
Experience in high-footfall environments (retail, leisure, hospitality, etc.)
IOSH/NEBOSH or willingness to undertake training
Familiarity with unionised environments and team performance frameworks
Why Join Us?
Impact from Day 1 – play a leading role in one of the UK’s most iconic retail destinations
Progression and growth – with clear pathways across the Savills portfolio
Positive change – be part of a leadership team driving transformation
Team culture – direct, collaborative, and mission-driven
How Do I Apply?
Send your CV to alex@andersenjames.com or call on 07458 142 899