This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP). MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company! This role is based full-time at a leading independent school in Beulah Hill, London (SE19). Role Profile: Job title: Lead IT Support Engineer Reports to: Service Manager Hours: 37.5 hours per week, 8:00–16:00 with 30 minutes unpaid lunch Salary: £37,500 per annum Lead IT Support Engineer - Job Purpose Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively. What You’ll Be Doing Day-to-Day * Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order. * Ensure all IT users have secure and appropriate access to IT systems. * Ensure all data is backed up to the school’s requirements. * Ensure the safe use of IT by students. * Proactively maintain the school’s IT network, troubleshooting technical issues and implementing effective fixes. * Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority. * Escalate technical problems to third parties when required, always seeking a qui...