Be responsible for delivering neighbourhood services to customers within a specific geographical area (‘patch’) including
* Case management of cases of anti-social behaviour
* Carrying out regular estate inspections to ensure neighbourhoods are places where people are proud to live
* Managing changes to tenancies and dealing with tenancy management issues
Deliver excellent services to customers and work to achieve performance targets and high levels of customer satisfaction
Deliver and demonstrate the vision and values of the organisation.
Responsibilities
* Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others. Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legislation. Collect evidence of ASB, including witness statements and impact statements and liaise with legal advisors.
* Provide tenancy advice and guidance and fully understand the terms of the various tenancies managed by Citizen and the partner Associations for whom we manage tenancies.
* Take action to deal with issues in accordance with relevant policies such as; abandoned tenancies, sub-letting; illegal occupiers etc and work with colleague...
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