Customer Service Representative
Salary: £31,000 per annum
Contract: Permanent
Location: Office-based (4 days onsite required) non-negotiable
Working Pattern: Monday to Friday, standard office hours
The Opportunity
We are recruiting for a Customer Service Representative to join a fast-paced, structured environment within financial services. This role is focused on delivering a high-quality customer experience while handling queries efficiently and professionally.
A background in financial services is beneficial, but not essential. Candidates with strong transferable customer service skills and the ability to adapt will be considered.
Responsibilities
* Responding to customer queries across multiple channels
* Providing clear, accurate, and timely information
* Resolving issues effectively while maintaining a positive customer experience
* Working within established processes and regulatory guidelines
* Collaborating with colleagues to ensure consistent service delivery
About You
* Strong customer service experience in a client-facing or support role
* Confident communicator with clear and professional approach
* Able to problem-solve and manage customer queries effectively
* Comfortable working in a structured, process-driven environment
* Adaptable and able to learn quickly
* Reliable, consistent, and committed in approach to work
Diversity & Inclusion
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.