Responsibilities
* To maximise every member and guest's experience in our club.
* To support the sales and retention of memberships through excellent customer service.
* To contribute with the cleaning and hygiene standards of the club as and when required.
* To be a competent key holder of the club, covering shifts as and when required.
* To have a good understanding of the membership software system.
* Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
* Support the Fitness Manager with Gym Floor.
* Ensure that you have experienced the products and services on offer.
* Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
* To drive the secondary, spend KPI targets.
* To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.
Qualifications
* Of an outgoing personality, with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
* Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
* Able to drop into operational key holder duties as and when the business requires.
* Passionate about fitness, administration and customer service.
* Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
* Target focused – to support the club with sales and retention towards achieving success for the business.
Benefits
* 20% discount across all facias.
* Frasers 1000 bonus scheme.
* Free Gym membership.
* Monthly Frasers Champion – winners get double their salary for the month.
* Opportunity to deliver personal training sessions.
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