Service and ATM Scheduler | Manchester | Full Time | £27,000 – £28,000 per annum This is a great opportunity to join the UK's largest supplier of Home Safes, Commercial Safes, Vaults, Strongrooms, ATM Protection, High Security Locks, and associated services. An ever-ambitious company, specialising in the manufacture, distribution, installation & after-sales service of physical security products. Our client is seeking a Service and ATM Scheduler, playing a critical role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK. The role focuses on scheduling weekly BAU (business-as-usual) upgrades, reacting quickly to ATM recoveries, and coordinating field engineers to attend reactive service jobs for our key customers, such as high street banks and retailers across the UK. This is a fast-paced, multi-faceted role requiring strong communication, organisational skills, and a proactive approach to incident management and service continuity. Are you the right person for the job? To be successful, you must: Have experience working on a customer service desk, scheduling and/or a helpdesk Enjoy dealing with customers and understand that the customer always comes first Be organised and methodical Keen, motivated and willing to learn Have a good knowledge of Microsoft Office Be willing to cover an out-of-hours phone line (usually 1 week in 4 and subject to additional pay) What will your role look like? As a Service and ATM Scheduler, you'll play a vital role in supporting the day-to-day operations of ATM services and broader service desk activity across the UK. Your responsibilities will include: Assigning jobs to service engineers based on urgency, location, and availability Acting as the central point of contact for service calls and reactive job tickets Providing clear updates to customers and internal stakeholders Scheduling and managing weekly ATM BAU upgrades Ensuring service level agreements are met with key customers Liaising with the fabrication department for product upgrades Inputting service call data into systems and tracking progress Producing quotations and processing invoices Answering incoming calls from customers and engineers Updating reports on performance levels Supporting other departments when required What can you expect in return? Additional on-call pay (£300 per week) 20 days' ( 8 statutory days) annual holiday with a time-served accrual system Pension scheme Free lunch on the last Friday of each month Quarterly socials and dress down Fridays Free onsite parking Bonus scheme *Qualifying period applies What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR.