About the Role
As a Forward Deployed Product Manager, you will collaborate closely with enterprise clients and our engineering teams to design and deliver innovative, LLM-powered agentic solutions. This role combines strategic product development with deep customer engagement. You will partner directly with customers to co‑create use cases and translate complex business challenges into effective product workflows, ensure seamless implementation of solutions, and drive measurable impact for clients. You will serve as the critical link between customer needs and our platform’s capabilities, aligning product development with real‑world requirements.
Responsibilities
* Manage the entire customer deployment process, from initial discovery and planning to execution and achieving measurable outcomes.
* Collaborate with Forward Deployed Engineers to identify and prioritize requirements for tailored solutions.
* Represent customer perspectives in internal product roadmap discussions and sprint planning sessions.
* Drive structured feedback cycles with clients, ensuring their insights shape the platform’s evolution.
* Create reusable resources, such as blueprints, templates, and workflows, to streamline future deployments.
* Lead workshops and strategic planning sessions with stakeholders across client organizations to align goals and solutions.
* Partner with enterprise clients to understand their goals, pain points, and operational context.
* Define solution blueprints for LLM and agent‑based workflows aligned with customer requirements.
* Translate business needs into detailed technical specs and partner with Forward Deployed Engineers to ensure timely delivery.
* Balance speed and scale by defining MVPs, prioritizing deployment scope, and iterating based on feedback.
* Gather insights from client engagements and deployments to inform internal product roadmap and prioritization.
* Act as the voice of the customer across engineering, design, and go‑to‑market teams.
* Develop playbooks, solution templates, and reusable assets to accelerate future deployments.
* Support pre‑sales conversations and executive workshops with high‑level framing of agentic AI value.
Qualifications
* 3+ years of product management or solution consulting experience in AI, SaaS, or enterprise software.
* Strong understanding of AI agent workflows, LLM capabilities, and real‑world business applications.
* Excellent communication and stakeholder management skills, especially in customer‑facing contexts.
* Ability to work hands‑on with engineering teams in defining requirements and deliverables.
Nice-to-Have
* An engineering background is a plus, enabling strong problem‑solving skills to enhance solution development and implementation.
* Familiarity with software engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management context.
* Prior work in industries like CX, CRM, compliance, or support automation.
EEO Statement
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and is operating in a judgment‑free zone regardless of gender, race, ethnicity, age, or lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and is an affirmative‑action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
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