Fraud Specialist – OFFICE BASED IN GLASGOW
Teleperformanceis a fast-paced contact centre employer who works alongside anumber of house-hold known clients to deliver world class customerservice.
We have a fantastic opportunity for inbound customerservice specialist for our Fraud Teamon the Lloyds Banking Division campaign.
Here is all you need toknow...
* Start Date: Various2026
* Salary: Salary dependent onexperience and up to £28,500 with OTE of£29,500
* Job Type:Full Time – Permanent
* Working Hours: 40 hours perweek (including training)
* Operational hours aftertraining - We require full flexibility between 10.00 - 23.00 Monday-Sunday
* Training: 2 weeks based in Glasgow,CityPark.
* Training hours 09:00am –18:00pm Monday –Friday
* Joining the team: First 3-monthsworking on-site in Glasgow, then opportunity tochoose on-site or at-home working whichever suits you bestdependent on performance. Please note that this is followingsuccessful completion of all probationrequirements.
Please note thatsuccessful applicants for this role will be invited to interviewand you must be able to evidence minimum 2 years FinancialServices experience in the UK atinterview
Who we are looking for...
* A professional, polite and courteous telephonemanner
* Ability todeliver excellent service with outgoing nature
* Excellent verbalcommunication skills, with fluency in Englishessential
* A good listener who can convey empathy, patienceand understanding
* Confident and proactive to deal with difficultsituations and conversations
* Confident inhaving customer conversations
* High levels ofaccuracy and attention todetail
* Confident inworking independently
* Confident in making complexdecisions
* Self-motivated and able to affectively problemsolve
* Interpersonalskills
* Be driven to worktowards achievabletargets
* Excellentnumeracy skills
* Experience in working with vulnerablecustomers
* Ability to educate our customers on how toprotect themselves againstFraud
* Previous banking/financial services experience is highly desired
* Previous callcentre/ customer service experience isessential
What will my role involve...?
* Answer inbound calls with enthusiasm and a desireto help out customers at the first point ofcontact
* Raising scam andfraud cases for online and telephony banking across the LloydsBanking Group portfolio
* Objection handling whilst ensuring the customerthat we are here to help them and keep their accountsecure
* Investigation ofpending payments with the aim to approve where there are noconcerns of fraudulent activity, orscams
* Supporting andproviding a positive experience for all our customers by helpingthem with all aspects of their personal banking, for example: banktransfers, direct debits, and digital bankingsupport
* Helping customersthat may be going through financial difficulty and debit cardsupport
* Promotingchannels such as Internet Banking and ensuring that all customersare aware and have access to the Bank's complete range ofservices
* Problem solving - taking ownership of each andevery query and ensuring these are resolved, making a real positivedifference for ourcustomers
* Ensure that all customers are supported inaccordance with all regulatory requirements which aim to protectour customers
* Ensure all customer complaints are recorded inline with policy and where possible resolved at first touch,delivering an efficient outcome for thecustomer
* Ability to react fast when the day gets busy andhandle a wide variety of different customers – excellent timemanagement
* Work with vulnerable customers, and helping toresolve complex cases
* Confident in following banking processes andbeing able to clearly explain these to ourcustomer
Values we look for you tohave...
* ProcessExcellence- Doing things well meanssomething to you and you will always strive to improve on yourwork.
* Collaboration-You enjoy working with others and you like workingas a team player.
* Communication-You can speak and write clearly and in aconfident manner.
* EmotionalIntelligence- Youpossess the ability to be emotionally intelligent meaning you areable to empathise, be kind and be good withothers.
* Open-Mindedness-You are able to be open to different ways of thinking and newideas.
* Critical Thinking-You are able to think logically whenmaking decisions.
* Solution Orientation-Having a forward thinking mindset focusedon resolving challenges.
* Entrepreneurship-Taking ownership, not being afraid to takeon new tasks, develop and have a self-drivenmindset.
Here are our keybenefits...
* Perks at Work – Savings Discounts / Free OnlineClasses
* Help@Hand -Savings Discounts / Podcast / Wellbeing Recourses / Webinars /Access to; GP's, Mental Health Support, Financial Advice, LegalAdvice
* Critical Illness– up to £10,000
* Cycle to WorkScheme
* Eyecare supportvoucher
* Holiday PurchaseScheme
* Length of ServiceAwards
* WorkplacePension
* Monthly InspireAwards – For the best of thebest
* Refer-A-Friendearns up to £1,200 foryou
* Monthly WellbeingWebinars
* Dedicated Employee Experience Progress – Here tosupport TP journey
* 28 day annual leave (inclusive of bank holidays),increasing with length ofservice
* Discounted BusTravel in Glasgow (FirstBus)
Disclaimer Pleasebe vigilant against job scams. Teleperformancewill never contactyou about anything other than your application through our officialchannels - UK phone number, text or Teleperformance or talent.Icimsemail address.. If you receive any suspicious communicationsclaiming to be from Teleperformance, please disregard them andreport the incident to our team. Your security is ourpriority.
Disclaimer Pleasenote, only candidates who meet specific language proficiency scoreswill be able to proceed on this campaign, this supersedes any otherpass mark you may receive. Where you pass the assessment but notthe above requirements we will endeavour to find other suitableroles for you however this may not be possible, in this instance wereserve the right to reject yourapplication.
If you'reinterested in joining us, APPLY TODAY to create your applicationand our recruitment team will be in touch with you within 48 hours,but please feel free to get in touch if you want to chat with ourteam sooner.
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