Join Our Team as a Senior Shift Supervisor at Velluto Gelato
At our vibrant gelato shop, were more than just a sweet treat destinationwere a close-knit team passionate about creating memorable experiences for every guest. If you love being hands-on, thrive in a fast-paced environment, and enjoy leading a team with warmth and professionalism, this could be the perfect place for you.
About the Role
We're looking for a Senior Shift Supervisor to take the lead during shifts, ensuring smooth daily operations while serving our customers with a smile. This role blends frontline service with behind-the-scenes coordination, giving you the chance to shape the atmosphere and quality of our offerings every day.
Your Key Responsibilities
* Supervise shifts and guide the team through daily service with confidence and care
* Deliver excellent customer service, managing front-of-house duties with friendliness and efficiency
* Handle cash transactions accurately and perform end-of-day cashing up
* Train new colleagues to uphold our standards and foster a positive work environment
* Support gelato production with hands-on help and training, so you get involved in our craft
* Assist with routine operational tasks to keep things running like clockwork
What Were Looking For
1. Experience in hospitality or food service, with a solid grasp of customer care and fo...