Objective:
To maximize the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. Ensure site consistency via quality staff recruitment and training, demonstrating effective leadership and adherence to policies and procedures.
Reports directly to the Multi-site HHK/District Manager.
Join us and receive:
* A personal development plan supporting your induction and a learning & development framework for your career with the company.
* Career progression opportunities.
* Automatic enrollment into a workplace pension scheme.
* Recognition, incentives, and awards.
* Up to 28 days of paid holidays.
Commercial responsibilities:
* Manage wages aligned with productivity targets; review projections regularly for accurate scheduling.
* Manage PR performance and implement necessary improvements.
* Control management hours within budget.
* Oversee overheads by reviewing orders against budgets where applicable.
* Maintain cleanliness standards according to client expectations and feedback to ensure satisfaction.
Business responsibilities:
* Ensure timely and compliant action on all company systems.
* Recruit quality staff using company systems and professional interviewing techniques to maintain headcount.
* Provide professional training to meet job requirements.
* Regularly brief staff on key performance areas.
* Communicate with clients and review feedback daily.
* Ensure all SLAs are met.
* Use a problem-solving approach to address issues proactively.
* Adopt a hands-on approach where necessary to deliver results.
* Maintain a professional relationship with clients at all times.
Key responsibilities:
* Ensure all legal standards are met.
* Comply with Health and Safety requirements per HASAWA to ensure staff safety.
* Guarantee staff and property security through adherence to policies.
* Project a professional image and follow uniform policies.
* Ensure staff meet performance standards consistently.
* Implement a zero-tolerance approach to performance issues.
* Follow all personnel policies and procedures.
* Perform any other duties as directed by the company.
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