Overview
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online — our customers are at the heart of everything we do. We’re on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer-obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business. If guiding Salesforce best practice excites you and supporting teams puts a smile on your face, we would love to hear from you. Referrals increase your chances of interviewing at TieTalent by 2x.
Responsibilities
* Be the go-to expert for all Salesforce-related queries across the business.
* Troubleshoot and resolve complex challenges across Salesforce and integrated platforms.
* Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions.
* Work closely with trusted third-party vendors to resolve high-priority tickets and incidents.
Qualifications
* Proven hands-on experience supporting Salesforce as an administrator, analyst, or support engineer.
* Clear, confident communication skills — you can explain technical concepts in plain, accessible language.
* Familiarity with Salesforce Communications Cloud and Certinia.
* Experience working with integrated platforms such as MuleSoft and MySQL.
* A current Salesforce Administrator certification.
Benefits
* Pension – 5% employer / 5% employee contribution.
* WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
* 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
* High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
* Free Parking on site.
* Regular ‘Lunch & Learns’ and company-wide ‘Elevenses’ meets to discuss company direction.
* Social Events – Summer and Christmas parties etc.
* Thank Q Awards – Monthly £50 winner, yearly £500 winner.
Please note: Unfortunately, we can’t offer visa sponsorship.
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Technology, Information and Internet
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