Social network you want to login/join with:
Customer Integration Engineer, Warrington, Cheshire
Client: tlmNexus Ltd
Location: Warrington, Cheshire
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Please note, this role is a customer-facing role working with Forces customers and so defence or Forces experience is essential. This is not an IT role.
Job Title: Customer Integration Engineer (CIE)
Reporting To: Customer Integration Engineering Team Leader
Location: Remote, ideally based in the Bristol area, with travel to the Brighton Head Office and customer sites across the UK.
Hours: 37.5 hours per week, Monday to Friday
Job Purpose
The CIE ensures customer success by understanding and satisfying their outcomes to maximize value from our products and services. Working within the Customer Support Team, the CIE engages with customers at all levels and phases of the service lifecycle, supporting onboarding, adoption, expansion, advocacy, and retention.
The CIE fosters trusted relationships with customers, supports customer retention, and identifies future business opportunities, providing domain knowledge support to internal teams.
Responsibilities
Integration and Change Management:
* Understand the company's software products and services.
* Maintain knowledge of customer airworthiness processes.
* Apply customer domain knowledge to maximize value, influence product development, onboard new functionalities, support change management, and submit improvement ideas.
Customer Success:
* Manage customer success activities for assigned clients.
* Build relationships through effective communication and engagement.
* Ensure customer success from onboarding to product adoption, and identify cross-sell/up-sell opportunities.
Experience, Knowledge, and Skills
* Significant experience in a MoD engineering support role or UK defence-related business, with knowledge of UK military aviation regulation.
* Experience with MoD DE&S business units, ideally in the air domain.
* Customer-focused with strong communication and relationship-building skills.
* Ability to communicate complex technical subjects to non-technical stakeholders.
* Organized, able to prioritize, and identify business opportunities.
* Experience in project management or involved in managed projects.
* Security clearance to SC level or ability to obtain it.
* Experience working with DE&S Rotary Wing project teams.
* Understanding of delivering and supporting complex equipment and capabilities.
* Experience in change management and business transformation.
* Customer Success Management training or related experience.
* Knowledge of the software industry and Agile methodologies.
* Knowledge of ITIL guidelines.
#J-18808-Ljbffr