Do you want to shape how critical digital services are designed and supported, ensuring they work seamlessly for millions of users and staff? Are you passionate about bringing together people, processes, technology and suppliers to create resilient, end-to-end service management solutions? Could you lead internal and external stakeholders to define service requirements that match business needs and design IT support models that underpin them, ensuring services are ready for live operation and built for long-term success? If so, we’d love to hear from you! Service Architecture at DVLA ensures that service management and support arrangements are in place for every new or updated service, whether that service be internally or externally facing. A Service Architect leads on IT service management aspects of project and programme delivery (as well as major BAU change), ensuring alignment of technical solutions and engineering capabilities to business requirements relating to ongoing support and service management post go-live, and throughout their lifecycle. A Service Architect works holistically, engaging with a wide range of stakeholders across IT, business owners and external partners and suppliers, enabling the readiness of IT teams to receive the service into live operation, ensuring all service management elements are accounted for. This means new services arrive smoothly, work as intended for customers or DVLA staff and can be successfully supported and maintained well into the future. Service Architects define how a service will be supported, maintained and kept secure, identify and manage risks to services during conception and work with business teams to agree a variety of ongoing service management or ‘warranty’ requirements, such as SLAs/XLAs, MI, service hours and prioritisation. They integrate people, process, technology and suppliers into coherent, measurable services, defining the roles and responsibilities to ensure that new or changed solutions can be operated and maintained. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency - Department for Transport Careers. As a Service Architect, you will play a critical role ensuring services are designed to succeed from day one and remain fully supported throughout their lifecycle. You will lead conversations that shape service requirements, directing and chairing business warranty meetings and working with an array of product and delivery teams, other government departments and third-party suppliers to ensure solutions are fit for purpose and ready for live operation. Responsibilities Your responsibilities will include, but aren’t limited to: Lead on Service Management aspects of Project and Programme Delivery. Tailor the Service Architecture method and deliverables (maximising efficiency and re-use) to enable the change or project to be transitioned smoothly and efficiently.Chair and direct business warranty meetings to determine business requirements, including Other Government Departments and 3rd Party commercial suppliers when appropriate to ensure designs are fit for purpose and facilitate transition into the live environment.Chair Service Engagement Workshops, including presentation of the Service Support Model, to ensure all ITS stakeholders adopt the support model created. Initiate Service Requirements capture and Design formulation by formally engaging with the Resolver Teams responsible for support and maintenance of the solution once it is transitioned, including the facilitation of workshop(s) as required.Manage and steer the delivery of non-functional IT requirements: Review requirements and interview key stakeholders to ensure service requirements are understood and defined. In particular this will involve understanding the service qualities and non-functional requirements (availability, capacity, performance, security, usability etc).Perform analysis and design fieldwork in preparation for service and support model definition to ensure that proposed solution designs are supportable, operable, maintainable and able to provide the agreed level of service. Ensure that service solutions are fully aligned to technical designs. Ensure optimisation and automation of support processes and tooling to achieve highest efficiency, reliability and responsiveness of IT services. Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 16th June 2026 at 1pm. Sign up here. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .