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We are working with an award winning, growing National Waste Management business in the hunt for a Key Account Manager. This business are in growth mode, and are backed by an even larger national brand. They have won several awards over the last decade.
Salary – depending on experience: 35-40k base, plus £4,800 car allowance, plus company benefits.
* Maintaining strong customer relationships and retain and grow existing accounts (including by proactive account management).
* Complete and maintain an Account Development Plan (ADP),
* Understand and ensure compliance with the terms of the contract and SLA between the customer and the Company,
* Meet with the customer regularly to review and continually improve the service,
* Take ownership of the strategy for retention and growth
* Identify and communicate risks/threats and solutions promptly,
* Identify opportunities for cross selling and upselling waste/resource management solutions.
* Contribute to the timely preparation of financial forecasts and budgets.
* Assist with the preparation of tenders to potential new customers and existing customers and providing support to submit tenders timeously in accordance with agreed tender process.
* Represent the Company at external events, conferences, and meetings. Anticipate that meetings with customers and site waste audits will be conducted on a weekly basis.
Experience
* Extensive experience of working within the waste industry.
* Proven track record of achieving successful operation, retention, and growth of existing accounts.
* Extensive experience in customer service/ account management teams.
Skills
* Strong confident personality with the drive and determination to meet with customers and make a difference.
* Excellent written/ oral communication, interpersonal and presentation skills.
* The ability to exhibit innovative thinking, aimed at improving processes and achieving results.
* Be self-motivated and highly motivated to continually improve service delivery and value. Hold high numeracy skills
* The ability to manage multiple relationships simultaneously.
* The ability to prioritise tasks and manage time/ workload efficiently.
* Effective and efficient at problem solving.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Staffing and Recruiting
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