Extensive knowledge of building construction, services, defects and appropriate remedies
Extensive experience of dealing with members of the public in a building repairs & maintenance environment
Experience of managing refurbishment works in compliance with Health & Safety
Legislation
Experience of ordering and processing repair orders, including the use of Schedule of Rates
Experience of interpreting and collating Stock Condition data and in using 'keystone' or similar type of asset database
Experience of managing DLOs and the management of small programmes of responsive and planned works
Ability to prepare specifications, schedule of works and estimates.
Ability to organise, plan and prioritise work often under pressure
Some experience of using computerised repair systems is desirable
Strong written communication skills with the ability to compose letters, reports and specifications
Strong verbal communication skills with the ability to communicate at all levels with the public
Good IT skills with familiarity of software packages including Word and Outlook
Strong teamworking skills with the ability to work effectively as a member of an established team and to actively contribute towards the development of the service
Flexible approach to the requirements of the post
Excellent customer care skills and assertiveness skills when dealing with customers and colleagues when delivering to the standards defined, whilst maintaining the ability to remain polite, courteous and sympathetic to the needs of others
Strong interpersonal skills with the ability to remain calm under pressure and deal with difficult situations effectively
Good organisational skills with a methodical approach to work whilst paying attention to detail and able to cope with a demanding workload
Good people management skills with the ability to effectively supervise and motivate labour resources is desirable
Ability to travel across the borough in order to undertake site visits
Understanding of the needs of vulnerable people is desirable
Basic Disclosure Scotland Check
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
HYBRID WORKING AVAILABLE
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