Overview
This Senior Software Engineer position within AI Operations focuses on designing, building, and maintaining complex systems that enable alert ingestion, correlation, automation, and operational intelligence at scale. The role is hands-on and deeply technical, offering opportunities to influence platform architecture, contribute to AI-adjacent projects, and shape the application of intelligent automation across intricate operational environments. We utilize a range of technologies to achieve these goals, including machine learning, data engineering, AI, and GENAI for supporting GST. What you'll do
Responsibilities
* Work as a full-stack software engineer, coding, developing, and testing applications using Golang and Python, across service, API, and automation layers
* Lead the strategic development and implementation of the AI Operations platform, driving AI-enabled software solutions for alert ingestion, correlation, automation, and operational workflows
* Design, build, and operate software and automated testing frameworks on AWS, including unit tests, integration tests, API tests, and environment-based validation
* Document and maintain every aspect of applications and software, including design specifications, configuration, deployment processes, and troubleshooting runbooks
* Train, mentor, and oversee development team members through code reviews, design walkthroughs, and technical guidance
* Locate and direct solutions for critical challenges involving software and hardware interfaces, performance bottlenecks, and reliability issues
* Deliver full-stack software development using continuous improvement techniques and automation, identifying root causes and resolving issues within distributed software systems
* Develop strong cross-functional relationships with leaders, product owners, engineers, programmers, and QA, contributing to planning, delivery, and operational support
* Hands-on experience developing infrastructure-as-code (IaC) solutions in a data or platform engineering role, and working with Application Performance Management for monitoring, diagnostics, and performance analysis
* Proficiency in programming languages such as Golang and Python
* Proven expertise in building and scaling automated testing ecosystems on AWS, with the ability to design comprehensive test suites including unit, integration, and API testing
* Hands-on experience working with algorithms and artificial intelligence, applied within software platforms or automation workflows
* Strong knowledge of REST APIs, including API design, versioning, and integration, with experience using low-code/no-code automation platforms
* Experience working with MongoDB and Postgres, including data modelling, query optimization, and operational support
* Proven experience creating and maintaining technical documentation, including design specifications, configuration guides, deployment processes, and troubleshooting documentation
* Experience maintaining architecture artifacts such as sequence diagrams and software specification diagrams to support system understanding and change management
* Ability to lead and introduce innovative design concepts, influencing development strategies, patterns, and engineering techniques
* Proven ability to provide technical solutions, troubleshoot engineering automation issues, and stay current with emerging software technologies to design features that complement the platform
* You'll join a globally distributed engineering team working across Sky and NBCUniversal platforms, supporting services used by millions of customers worldwide
The team operates at the intersection of software engineering, platform reliability, and AI-assisted operations. We build systems that help engineering and operations teams detect issues earlier, respond faster, and continuously improve platform resilience and operational outcomes. Collaboration across regions, disciplines, and time zones is a core part of how we work.
Global Streaming Technology: Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world’s best entertainment, news and sport.
The rewards: There are on-campus amenities and a culture of innovation. If your application is successful, we may require a criminal record check in line with local requirements.
Watford, Hertfordshire - GBP Full Time
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