Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.
Reporting to the Procurement Manager, you will play a key role in ensuring customer enquiries, orders and issues are managed efficiently and professionally, contributing to a consistently high standard of service.
The package:
Full time Perm position
Monday to Friday (This is a fully office-based role)
Location: Bradford BD3
Hours: 9:00am- 5:00pm (45 Minute Lunch break)
Salary on offer: £24,000 per annum
25 days holidays plus bank holidays
Access to Perk box after successful completion of the induction period
Private healthcare after 2 years of service
Key Responsibilities
Deal with customer and internal questions about orders and deliveries.
Manage returns and keep customers updated until issues are sorted.
Handle complaints and more complicated queries in a professional way.
Process orders and payments accurately on company systems.
Speak with couriers to fix delivery issues and arrange collections, including overseas returns when needed.
Work closely with Sales, Procurement, Warehouse, Finance and Customer Service teams to make sure customers get the best service.
Help out in the warehouse during busy times or when staff are off.
Use Excel and other tools to gather and review information.
Support the Procurement Manager with day-to-day queries and issues.
Always be professional, positive and focused on helping customers.
Work to agreed targets and service standards.
Help with other tasks across the business, including warehouse and logistics duties when required.
Skills & Experience Required
Strong organisational skills with excellent attention to detail.
A genuine customer-first mindset with a passion for service excellence.
Experience handling challenging customer situations with resilience and ownership through to resolution.
Good administrative skills with working knowledge of MS Office; experience with bespoke systems is beneficial.
Strong communication and interpersonal skills with the ability to build effective working relationships.
Confident using Microsoft Excel to analyse data and identify actionable insights.
Proactive problem-solver with the ability to take initiative.
Able to work independently and as part of a team.
If you are passionate about customer service and would like to join a growing, supportive and well-established business, we would love to hear from you.
Apply today or contact Arsalan Mohammed, send across your CV to: alternatively call (phone number removed) Mobile: (phone number removed)