Work Pattern
Week 1
Sunday: 07:00 - 15:00
Monday: 13:15 - 21:15
Tuesday: 13:15 - 21:15
Thursday: 14:15 - 22:15
Friday: 13:15 - 21:15
Week 2
Monday: 13:15 - 21:15
Tuesday: 13:15 - 21:15
Wednesday: 13:15 - 21:15
Friday: 13:15 - 21:15
Saturday: 13:15 - 21:15
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are revolutionising how we work and offering exciting opportunities. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by colleagues, customers, and suppliers. Join us and make an immediate impact.
We support an active Inclusion, Diversity, and Equal Opportunities Policy, starting with our recruitment process. If you require reasonable adjustments during recruitment, please share your needs with us when applying. We will ensure your needs are met to provide a fair and transparent assessment process.
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