What you’ll be doing
* Leading and developing Team Leaders and their teams across multiple M&E workstreams to deliver a brilliant, customer‑centred service.
* Coordinating internal engineers and external contractors to deliver safe, compliant and efficient services at scale.
* Ensuring statutory, regulatory and contractual obligations are met through strong controls, accurate records and robust assurance processes.
* Using performance data, KPIs and service insight to manage delivery, identify risk and drive continuous improvement.
* Taking ownership of complex, high‑risk or escalated customer issues and complaints, resolving them fairly and capturing learning to improve future outcomes.
* Acting as a visible leader and decision‑maker in a fast‑paced operational environment, supporting teams through change and transformation.
About you
You’ll bring experience of leading managers or team leaders in a customer‑focused, operational service environment, with a strong background in M&E, housing maintenance, facilities management or similar regulated services.
You’re confident managing performance through data and insight, comfortable using electronic scheduling, asset and works management systems, and committed to maintaining high‑quality records to support compliance, audits and legal processes.
You communicate clearly and inclusively at all levels, handle complex situations with confidence, and stay calm, resilient and solutions‑focused when things get busy. You’re motivated by making a real difference for customers and take pride in building high‑performing, accountable teams.
You’ll also be excited by developing your leadership capability, strengthening succession planning and talent development, deepening your use of data to shape decisions, and leading teams through change and new ways of working.
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