Join to apply for the Senior Workshop Technical Analyst role at WestSpring IT Limited
A mix of Workshop Lead, Senior Workshop Technical Analyst, & Workshop Technical Analyst roles available. This is an excellent opportunity to join our combined Service Desk and Workshop team, and play a vital part in the continued growth of a very reputable MSP.
Reporting to the Service Desk Manager, you will work full time in our Workshop – fulfilling build requests, setting up new starters and off-boarding leavers, following documented processes and ensuring that our clients receive an excellent service at all times.
Managing the queue of tickets in the Workshop is an important part of this role, ensuring all work is scheduled accurately and efficiently and completed in accordance with SLA’s. You will need to be self‑motivated, have excellent attention to detail, and be able to prioritise your work and adapt to client demands or changing priorities as needed.
Main Responsibilities
* Managing the Workshop queue, ensuring all tickets are scheduled accurately and efficiently and completed in accordance with SLAs.
* Providing well‑thought‑out and comprehensive updates to clients, ensuring at best in‑class client experience is achieved at all times.
* New starters/leavers: responsible for ensuring all new joiners have a seamless IT setup (hardware, accounts, access, and software) and that leavers are properly offboarded (secure wipe, return, and stock management).
* Hardware/Software builds: fulfilling build requests, including utilising automated deployment processes where appropriate.
* Security & compliance: ensure all builds follow company standards and data protection regulations.
Collaboration
* Work closely with the Service Desk, Projects, and Technical Consultant teams to support rollouts, upgrades, and migrations.
Skills And Experience – Must Have
* Experienced in managing and prioritising queues and scheduling work logically and efficiently.
* Substantial experience of completing builds, rebuilds and user profile creation.
* Strong knowledge of Windows OS deployment and imaging tools (Autopilot, Intune, etc.).
* Solid understanding of Office 365 administration and account provisioning.
* Excellent hardware troubleshooting skills across desktops, laptops, and mobile devices.
* Ability to plan and manage multiple tasks independently, with strong attention to detail.
* Excellent communication skills and ability to liaise with technical and non‑technical colleagues.
* Ability to establish and maintain cooperative working relationships with colleagues and stakeholders in a professional, consistent manner.
Desirable
* Experience of automation & process improvement: identifying repetitive tasks and introducing automation/scripting solutions (PowerShell, Intune policies, Group Policy, etc.) to increase efficiency and consistency.
* Ability to set and maintain technical and quality standards for all workshop processes.
* Documentation: experience of creating and maintaining detailed technical guides, build documents, and handover notes for the Service Desk.
Why Join WestSpring
WestSpring offers unparalleled levels of IT service delivered via our unique unlimited concept, turning the typical IT service contract on its head. We specialise in providing IT consultancy and support services to businesses across the UK. Our culture rewards professional growth, a power‑mood of personal touch balanced with profitability, and a clear focus on delivering the best products and systems to our clients.
What We Offer
* 25 days holiday + bank holidays
* Flexible working
* Full health insurance
* Games room including consoles, pool table, tennis table, dartboard
* Well stocked kitchen with coffee machine, teabags, and monthly breakfast club
* Monthly company update day with Board briefing, team meetings, training sessions, and grand lunch
* Quarterly social events (go‑karting, paintballing, golf days, quiz nights)
* Summer & Christmas celebrations – company‑wide events twice a year
* Employee Assistance Programme / Support
* Employee & client referral scheme up to £1,000
* Professional development opportunities including internal training, external certification, and industry conferences
How To Apply
If you want to work in a vibrant, fast‑paced, fun environment that breaks the mould of usual IT providers, this could well be the role for you! To apply please:
* Upload your CV.
* Upload a covering letter describing your preferred role, matching your experience to the job description, and answering the questions below:
* Explain why you would like to work at WestSpring, and why you should join the team.
* Describe the unique skills and/or experiences you bring that make you a good fit for this role.
#J-18808-Ljbffr