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Job Summary
Applicant must be trained in phlebotomy .
We are looking for a
Job Summary
Applicant must be trained in phlebotomy .
We are looking for a Healthcare Support Worker to join our friendly and dedicated team at The Harefield Practice. This is a part-time role (3 days per week), supporting our patients and clinicians in delivering high-quality care.
As a Healthcare Support Worker, you will play an essential role in providing frontline support to patients. You will assist with a wide range of clinical and administrative tasks, including taking blood samples, blood pressure monitoring, ECGs, health checks, and supporting vaccination programmes. You will also work closely with our GPs, nurses and other healthcare professionals to help manage long-term conditions and promote healthier lifestyles in our community.
This is an excellent opportunity for someone who is caring, motivated, and eager to develop their career in primary care. Whether you are new to healthcare or have prior experience, we will support your training and development.
Main duties of the job
As a Healthcare Support Worker at The Harefield Practice, your main duties will include:
* Supporting health promotion activities such as smoking cessation, weight management and lifestyle advice
* Playing an active role in vaccination and immunisation programmes
* Carrying out phlebotomy, blood pressure checks, ECGs and health checks
* Assisting clinicians with chronic disease monitoring and minor procedures
* Accurately updating and maintaining patient records
* Providing care and support to patients under the supervision of registered healthcare professionals
About Us
The Harefield Practice is a well-established GP surgery located in the heart of Harefield, Hillingdon.
We are proud to provide high-quality, patient-centred primary care services to our local community. Our dedicated team of GPs, nurses, healthcare professionals and support staff work together to deliver safe, effective and compassionate care.
We Are Committed To:
* Putting patients at the centre of everything we do
* Supporting health promotion and illness prevention in our community
* Developing and supporting our staff through training, mentorship and career progression
* Working collaboratively with local community services and secondary care providers to deliver joined-up care
As a teaching and learning organisation, we actively support staff to gain qualifications, develop new skills, and build fulfilling careers in primary care. We foster a culture of teamwork, respect and continuous improvement, making The Harefield Practice a great place to work and develop.
Details
Date posted
19 August 2025
Pay scheme
Other
Salary
£24,000 to £31,500 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A1501-25-0000
Job locations
Rickmansworth Road
Harefield
Uxbridge
Middlesex
UB9 6JY
Job Description
Job responsibilities
Job Description
JOB TITLE: Healthcare Support Worker
Applicant must be trained in phlebotomy .
REPORTS TO: PCN Manager
ACCOUNTABLE TO: PCN Clinical Director
WORK LOCATION: Practice Based
CONTRACT TYPE: Permanent / Fixed Term
HOURS: Fulltime 37.5 hours per week
SALARY: £24,000 - £31,500 dependent on experience
OTHER: NEST Pension, 5 days of Study Leave offered
About Us
The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are of the NHS but independent, innovative and transformational.
General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.
Our Values
Job Summary:
A Healthcare Support Worker will work within a multi-professional team in a GP setting, providing, support, care, and treatment to patients, within guidelines and protocols identified for the role.
Primary Responsibilities
supports health promotion and prevention activities across the PCN, including smoking cessation, weight management, and lifestyle interventions
plays a key role in vaccination and immunisation programmes within the PCN
works within a Multi-Disciplinary Team to support patients with long-term conditions and health inequalities
provides clinical support to registered nurses and other healthcare professionals within the PCN
delivers basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives.
Taking and recording Blood Pressure, height & weight
Performing ECGs and Phlebotomy
Assisting with chronic disease monitoring
Conducting health checks
Assisting GPs and nursed with minor procedures
Updating patient records and ensuring accurate documentation
Personal/Professional Development
Post holder must hold a care certificate or work towards one
works under the supervision of a registered clinician while developing competencies in community-based care
is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Inform the lead GP of any concerns regarding role and any professional development needed
Be aware of own professional boundaries and what to do when you have reached them
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Work to practice protocols
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Contribution To The Implementation Of Services:
The post-holder will
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Health And Safety/Risk Management:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).
Equality And Diversity:
The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Patient Confidentiality:
The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures.
The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Communication & Working Relationships:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
Establish and maintain effective communication pathways at all times with project team members.
Special Working Conditions
The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.
Job Description Agreement:
This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.
This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.
PERSON SPECIFICATION
Healthcare Support Worker
Criteria Description Essential Desirable
Qualifications GCSE Grade A to C in English and Maths D
Has or willing to work towards a care certificate or equivalent qualification E
Skills, Knowledge, and Experience Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation. E
Experience of using technology and digital tools E
Primary Care experience as a Healthcare Assistant, Practice Administrator, or other. D
Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. D
Experience of using clinical systems such as EMIS. D
Other Self Motivation E
Adaptable E
Immunisation Status HEP B MMR E
Full Driving Licence E
Job Description
Job responsibilities
Criteria Description Essential Desirable
Qualifications GCSE Grade A to C in English and Maths D
Has or willing to work towards a care certificate or equivalent qualification E
Skills, Knowledge, and Experience Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation. E
Experience of using technology and digital tools E
Primary Care experience as a Healthcare Assistant, Practice Administrator, or other. D
Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field. D
Experience of using clinical systems such as EMIS. D
Other Self Motivation E
Adaptable E
Immunisation Status HEP B MMR E
Full Driving Licence E
Person Specification
Skills & Knowledge
Essential
* Good written and verbal communication skills
* Ability to follow clinical protocols and guidelines
* Ability to work effectively in a team
* Understanding of confidentiality and data protection
* Ability to prioritise workload and manage time effectively
* Knowledge of local health services and primary care structure
* Awareness of infection prevention and control practices
Experience
Essential
* Experience of working with the public in a caring or service environment
* Experience of using IT systems and digital tools
* Previous experience in primary care, NHS, or social care setting
* Experience using EMIS Web
Desirable
* Experience of supporting patients with long-term conditions
Qualifications
Essential
* GCSE Grade AC in English and Maths (or equivalent)
* Care Certificate, Phlebotomy, ECG, or vaccination training
Desirable
* Relevant health or social care qualification
Personal Attributes
Essential
* Self-motivated, adaptable, and reliable
* Compassionate and caring approach to patients
* Commitment to personal and professional development
* Ability to work flexibly to meet service needs
* Other Requirements
* Full UK driving licence
* Immunisation status: Hep B and MMR up to date
Person Specification
Skills & Knowledge
Essential
* Self-motivated, adaptable, and reliable
* Compassionate and caring approach to patients
* Commitment to personal and professional development
* Ability to work flexibly to meet service needs
* Other Requirements
* Full UK driving licence
* Immunisation status: Hep B and MMR up to date
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
The Harefield Practice
Address
Rickmansworth Road
Harefield
Uxbridge
Middlesex
UB9 6JY
Employer's website
https://www.theharefieldpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Harefield Practice
Address
Rickmansworth Road
Harefield
Uxbridge
Middlesex
UB9 6JY
Employer's website
https://www.theharefieldpractice.co.uk/ (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Hospitals
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