Resident Services Operational Manager
Location: Harrow, London
Contract Type: on rolling contract
Salary: £20.87 – £26.98
Hybrid working – Half office half WFH
About the Role
We are seeking an experienced and dynamic Resident Services Operational Manager to lead, implement, and monitor the frontline operations of Resident Services. In this vital role, you'll drive a positive transformation of living environments across mixed tenure housing estates, ensuring safe, welcoming, and inclusive communities for all residents. You'll provide strong, customer-focused leadership while fostering community engagement and supporting our most vulnerable residents.
Key Responsibilities
1. Implement, develop, and oversee all frontline operational actions of Resident Services.
2. Drive initiatives that transform and improve the quality of the living environment across estates.
3. Sustain diverse and cohesive communities that provide care and support to more dependent and vulnerable residents.
4. Deliver excellent customer service and encourage community participation and engagement.
5. Promote resident-led activities and initiatives that strengthen community cohesion.
6. Lead, motivate, and support frontline teams to achieve service excellence and continuous improvement.
7. Work collaboratively with internal departments, partners...