A fantastic opportunity has arisen within G4S for a Protective Security Incident Management Officer, who will work at a prestigious financial institution in London where you will be required to carry out duties in a busy environment and carve out a career with the biggest name in security. You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users. Contract Information: Position: Protective Security Incident Management Officer Location: Canary Wharf, London Pay Rate: £19.39 per hour Contracted Hours: 36 hours Shifts: 4 nights on, 5 off. 5 days on, 7 off. Flexibility required from Monday to Sunday. SIA License Required: Door Supervisor & CCTV licence. Language Skill: You must be multilingual for this position. To be considered for this position, please upload a CV! Your Time at Work As a Protective Security Incident Management Officer your duties will include: - Provide a high-quality service to support branches/offices and achieve customer satisfaction, which is an essential element of the role - Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms to ensure police are not called to false activations - Provide the correct response to various types of incidents involving criminal activity against staff, premises, and valuable assets - Provide security guidance to staff as and when required and help manage security incidents - Respond to CCTV requests from numerous stakeholders, including police forces, fraud departments and local branches - Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the region - Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided - Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems Our Perfect Worker Skills: - To be multilingual - Prior experience in a security-related role and/or financial institution is essential - Prior experience in a security control room environment is desirable - Good knowledge and understanding of security control procedures and systems is essential - Knowledge of head office and retail branch working practices is desirable - Be proficient in the use of software applications such as Microsoft Office. - Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels - Logical approach to problem solving in a proactive manner - Be polite, helpful and diligent, with a 'can do' ethos. Should be able to provide the highest standard in customer service and work in a technical, fast-moving and challenging environment under pressure. - Making critical decisions in a changing environment is essential - Be able to work without supervision and as a member of a team It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G607) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security. Important Information - Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process. - This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline. - Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.