Responsive Repairs Manager – Overview
We are looking for a Responsive Repairs Manager to lead our in‑house repairs service across South Wales on a Full Time, Permanent basis. This is a senior operational leadership role where you will oversee the delivery of day to day repairs that directly affect the safety, comfort and wellbeing of our customers. You'll lead teams of Supervisors, Surveyors and Engineers, supporting them to deliver a high quality, efficient and customer focused service. You will play a key role in shaping how responsive repairs are delivered, using performance data, customer feedback and colleague insight to drive continuous improvement and value for money.
About Codi Group
Codi Group is among Wales' largest not for profit housing and care organisations, offering safe homes, tailored support, and thriving communities where people can flourish. In 2024, Pobl and Linc joined forces, uniting our shared values and strengths to enhance services and create more opportunities across Wales, forming Codi. Together, we are dedicated to being compassionate, inclusive, and making a positive impact every day.
Key Responsibilities
* Lead teams who take pride in maintaining good homes for customers.
* Be part of a supportive leadership group that values collaboration, learning and openness.
* Have the opportunity to improve how services are delivered by using data, systems and new ways of working.
* Influence service quality, safety and performance across a large and varied asset base.
* Help create a working environment where colleagues feel supported, valued and able to do their best work.
* Line manage Repairs Supervisors and Surveyors.
* Work closely with the Scheduling Manager to align resources and priorities.
* Collaborate with Commercial Performance, other Trades managers and key contractors.
* Be part of the wider Repairs leadership team, contributing to service planning and improvement.
Qualifications & Experience
* Management experience within repairs, maintenance, housing or a similar operational environment.
* Confidence leading teams and supporting colleagues through change and service pressure.
* A strong customer focus and an understanding of how repairs services impact people's lives.
* Experience using data and insight to improve service performance and value for money.
* The ability to communicate clearly and build strong working relationships across teams and with contractors.
* Knowledge of health & safety, compliance and regulatory requirements relevant to repairs delivery.
* A full UK driving licence is essential. Professional or technical qualifications (such as RICS, CIOB or CIH) are welcome but not essential.
Working Conditions
* This is a hybrid role based from either our Cwmbran or Swansea Trades office. Your base will be the location closest to your home.
* Working days are predominately Monday to Friday or you can work compressed hours on a 9 day fortnight.
* 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
* Maternity & Adoption Leave: 20 weeks
* Paternity Leave: 3 weeks
Money and Pensions
* The exact salary is £57,317 for a 40 hour, full time, permanent position.
* 45p per mile for mileage allowance.
* Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%. Or, Defined Benefit (DB) 1/80th of final salary for every year of service.
* 3 x Life Cover linked to pension membership.
* Saving scheme with competitive interest rate.
* Give As You Earn scheme for tax efficient charity donations.
* The option to be either weekly or monthly paid.
Your Wellbeing
* Sick Pay, rising with length of service up to 6 months full pay after 4 years.
* Eyecare: Up to £100 reimbursement towards eye tests and glasses.
* Free counselling, coaching, wellbeing team, and OH service to all colleagues.
* Annual Health Check.
* Health Cash Plan.
Getting Around
* Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility).
* Cycle to Work Scheme.
Your Development
* Continuous professional training and development.
* Leadership development programmes.
* Professional memberships needed for your role are reimbursed.
* Career coaching.
* Support with funding and time for qualifications.
Perks & Recognition
* Long Service Awards.
* Blue Light Card Eligibility giving discounts at 15,000 brands.
* Colleague Discount platform.
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