Secret Smokehouse is an artisan producer of the finest smoked fish in the UK. We're a small, passionate team who care deeply about our craft and our customers. We're looking for a highly skilled and professional Sales Administrator to join us and become the backbone of our sales operations.
The Role
As our Sales Administrator, you'll be the central hub of our sales process, managing the complete order journey from first enquiry through to payment. You'll ensure our customers receive exceptional service while keeping our operations running smoothly and efficiently. Prior experience within the hospitality sector here in London an advantage but not essential.
What You'll Do:
Order Management
* Monitor all sales channels (wholesale, retail, email, phone) and accurately enter orders into our order management system
* Verify orders for correct products, pricing, terms and delivery details
* Schedule & managing deliveries by London area to optimise our dispatch operations
* Manage online inventory across B2B and B2C platforms
Customer Care
* Respond promptly to customer queries and complaints with highest level of professionalism and care
* Managing & updating our CRM
* Keep customers informed of any order discrepancies or changes
* Process credit notes when required
* Occasionally meet wholesale clients face-to-face in central London
Financial Administration
* Invoice customers accurately and on time
* Send statements and payment reminders
* Reconcile customer payments with invoices
* Manage accounts receivable processes efficiently
Dispatch & Reporting
* Assist with B2B and B2C dispatch including create shipping labels
* Maintain comprehensive sales records
* Generate weekly reports for senior management on wholesale accounts
* Chair and provide regular weekly meeting updating the MD and GM
What We're Looking For:
Essential Skills
* Exceptional organisational abilities with strong multitasking and prioritisation skills
* Meticulous attention to detail and accuracy
* Outstanding written and verbal communication
* Experience in administrative roles, particularly with order management and sales systems
* Proficiency with Apple Mac, Numbers, Pages and comfort with AI tools
* Ability to work both independently and as part of a small, collaborative team
Key Attributes
* Professional yet personable approach to customer service
* Self-motivated with a proactive mindset
* Clear, punctual communicator who keeps the team informed
* Skilled at building and maintaining relationships with partners and stakeholders