Are you an experienced people manager looking for your next challenge? My client in West Sussex has an exciting opportunity for a Practice Manager to join a friendly, supportive team and play a key role in the continued success of a thriving practice.
Working closely with a Regional Director (ROD) and Partner, you’ll ensure the smooth, efficient, and compliant running of the clinic, while leading and inspiring the team to deliver exceptional care to our patients and clients.
About the Practice
The practice is a spacious, well-equipped clinic featuring an internal IDEX machine and a large surgical theatre. Proud to be at the heart of the local community, located in the leafy suburbs of Crawley—just a short walk from local shops, the beautiful Mill Pond (perfect for spotting kingfishers), and with great transport links to both London and Brighton.
You’ll be joining a dedicated and compassionate team consisting of 2 vets (including a new graduate), 1 Head Nurse, 2 student nurses, and both veterinary and client care assistants. They pride themselves on being professional, approachable, and flexible, creating a supportive environment where both staff and clients feel valued.
The Role
As Practice Manager, you’ll take ownership of the practice’s success from every angle—client experience, patient care, team wellbeing, compliance, and commercial growth.
This role is ideal for someone with at least 2 years’ experience in operations and people management, preferably within veterinary, healthcare, or a similar environment.
Key responsibilities include:
• Client Care: Ensuring an outstanding experience for every client, handling feedback, and driving improvements.
• Team Leadership: Line-managing all staff, overseeing recruitment, development, and engagement to create a happy and high-performing team.
• Compliance & Standards: Maintaining best practice in clinical facilities, health & safety, and regulatory requirements.
• Commercial Performance: Working with the Lead Vet and RD to meet KPIs, manage costs, and maximise revenue opportunities.
• Rota Management: Planning rotas and managing leave to ensure effective clinic coverage.
• Communication & Community: Sharing key messages internally and representing the clinic in the local community.
What They’re Looking For
• Proven leadership and people management skills.
• Strong organisational and communication abilities.
• Experience in healthcare, veterinary, or a similar client-focused environment.
• Solid understanding of compliance, standards, and operational best practice.
• Commercial awareness with experience of managing budgets and KPIs.
• Proficiency with Microsoft Office and good numeracy/analytical skills.
• A proactive, supportive, and positive approach to leadership.
This is a fantastic opportunity to shape the future of a thriving practice, while ensuring a healthy work-life balance for your team. You’ll be joining a progressive, supportive organisation that values both its clients and its colleagues, giving you the chance to make a real difference every day.
To learn more about this exciting opportunity or wish to apply, please don't hesitate to contact Louise@brightleaf.co.uk or give us a call at 01422 433900. We are dedicated to assisting talented Small Animal Veterinary Surgeons and nurses like you in finding the ideal job.
Not all our exceptional roles are listed on our website. So, if you're considering a career move, please get in touch with us directly to discuss your options. Our team of expert recruiters has extensive experience in the veterinary industry and can guide you towards the best opportunities available.
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Bright Leaf Recruitment has been successfully placing highly skilled Small Animal Veterinary Surgeons and veterinary nurses in great roles across the United Kingdom, Dubai, and Australia since 2010. Trust our expertise and industry knowledge to help you find the perfect match for your career goals. Contact us today and take the next step towards a fulfilling career as a Small Animal Veterinary Surgeon or Nurse
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