Overview
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Role
Service Delivery Manager - Development Opportunity
Location: Rugby / Coventry (with travel to other sites and offices)
Contract Type: Full-time, Permanent
Salary: Competitive + Benefits
Level: SFIA Level 4
Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a development opportunity for a motivated individual to join our Business IT team as a Service Delivery Manager.
This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You\'ll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives.
What You\'ll Be Doing
* Supporting the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles.
* Assisting with the delivery of IT services across the business, ensuring alignment with operational goals.
* Collaborating with existing Service Delivery Managers to contribute to security-related activities, including:
o Data Protection Impact Assessments (DPIAs)
o Supplier security evaluations
o Security education and awareness initiatives
* Participating in service reviews, incident and problem management, and continuous improvement efforts.
What You\'ll Bring
* A strong interest in IT service management and a desire to develop leadership capabilities.
* Experience in IT operations, support, or coordination roles.
* Excellent communication and organisational skills.
* A proactive mindset and willingness to learn from experienced colleagues.
* Familiarity with ITIL or SFIA frameworks is beneficial but not essential.
Why This Role?
* Development Pathway: Grow your skills and experience under the guidance of senior Service Delivery Managers.
* Security Exposure: Gain hands-on experience in supporting security-related processes and compliance activities.
* Collaborative Culture: Work in a supportive team that values innovation, knowledge sharing, and continuous improvement.
* Impactful Work: Help shape the future of IT service delivery in one of the UK\'s leading construction businesses.
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