We are seeking a motivated and experienced Administration Manager to provide leadership, coordination and operational oversight of the administrative function within our Children's Community Nursing (CCN) Service. This is a key role supporting the safe, efficient and high‑quality delivery of care to children and families across Oxfordshire. You will lead and manage a team of Band 3 administrators, oversee referral and caseload systems, ensure high standards of data quality and information governance, and act as the first point of escalation for administrative and workflow issues within the service. This role is going through job evaluation and so some duties may change.
We are advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life. Employees are expected to undertake mandatory and statutory training related to their role. We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve. We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent. We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Responsibilities
* Line management, supervision and development of the Band 3 administrative team
* Coordinating and prioritising daily administrative workloads across the service
* Oversight of referrals, caseloads, clinics and discharge administration
* Monitoring workflows, identifying risks or capacity pressures and escalating appropriately
* Ensuring high standards of data quality, record keeping and GDPR compliance
* Supporting recruitment, workforce administration and business continuity planning
* Overseeing administrative processes for equipment ordering and stock control
* Acting as a key point of contact for families, professionals and partner agencies
* Supporting audit activity, reporting and service improvement work
* Representing the administrative function at meetings as required
* Appointment to this post is subject to the trust receiving satisfactory references covering three years of employment or study. Please ask your referees to respond promptly to reference requests.
Qualifications
* NVQ Level 4 in Business Administration or equivalent experience
* Strong IT skills, including Microsoft Office and electronic systems
* Excellent communication and interpersonal skills, including handling sensitive situations
* Understanding of confidentiality, information governance and safeguarding
* Ability to work under pressure, prioritise effectively and use initiative
About the Trust
Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC). We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people. We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. We actively support anti‑racism, equality, diversity and inclusion so if you are excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you. We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under‑represented, which include, amongst others: people with disabilities; men from all socio‑economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community. We are a world‑renowned centre of excellence for research, working closely with the University of Oxford department of Psychiatry, the Department of Primary Care, a Biomedical Research Centre, the NIHR Clinical Research Facility at the Warneford site and the NIHR Applied Research Collaboration.
Benefits
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
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