General Manager - Branded Restaurant Operations
Base: £41,500
Tronc average: £17,000
Bonus: £8,300
Overview
An opportunity to lead a high-performing branded restaurant operation, driving both commercial success and team development. This role would suit a hands-on General Manager from a fast-paced, guest-led restaurant environment, ideally with experience in a branded casual dining, premium casual dining, or high-volume restaurant setting.
We are particularly interested in candidates who have led structured restaurant operations with strong front of house and back of house alignment, clear service standards, and a consistent focus on guest experience. Experience from brands such as Nando’s, Wagamama, The Ivy Collection, Loungers, or similar restaurant-led environments would be highly relevant.
While we are open to hospitality leaders from a range of backgrounds, the closest match for this role will be someone whose recent experience has been centred around restaurant operations rather than a wet-led or traditional pub management setting.
Key Responsibilities
• Lead and develop the management team, providing clear direction, structure, and ongoing performance feedback
• Build and maintain a strong working relationship with the Head Chef, supporting back of house performance and development
• Maintain exceptional operational standards, ensuring strong audit performance and consistent delivery
• Communicate business objectives and updates effectively across the team
• Collaborate with senior leadership and other site leaders to support wider business initiatives
• Conduct regular performance reviews and manage team development
Role Objectives
• Deliver strategic business plans aligned to financial performance, including P&L and KPI targets
• Drive operational excellence and continuous improvement across all areas of the business
• Create a high-performance, engaged, and motivated working environment
• Support team development through coaching, training, and structured feedback
• Ensure a consistently high-quality customer experience
Operational Responsibilities
• Oversee day-to-day restaurant operations, ensuring targets and objectives are met
• Recruit, onboard, and develop high-performing team members
• Delegate effectively while ensuring adherence to company standards, policies, and procedures
• Manage employee relations and resolve internal issues efficiently
• Maintain full accountability for financial processes, including cash handling and reporting
• Oversee HR systems, payroll processes, and workforce planning
• Monitor staffing levels, attendance, and absence management
• Ensure compliance across all operational and safety systems
• Work closely with kitchen leadership to ensure smooth and efficient service delivery
• Take ownership of stock control and cost management
• Monitor customer feedback and online presence, responding where appropriate
• Drive local marketing initiatives and build relationships within the local community