At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements: Consciousness Capability Culture We welcome applications from all candidates, no matter their background. So, what are you waiting for? Apply today, we’re looking forward to your application. A Claims FNOL Handler is required to join our team where you will play a vital role in the Claims process by being the first point of contact for customers, clients and brokers whereby setting expectations and assisting in loss mitigation. Experience within the same type of role is desired however not essential as full training will be provided. Customer facing experience is essential. Ensure we are compliant with Client Service Level Agreements Engage with all parties involved delivering excellent customer service. Customer will be the centre of everything that we do Instructing suppliers as and when necessary Ensuring all correct documentation is gathered prior to Loss Adjuster visit. Managing/organising outstanding task to ensure exceptional service is maintained Co-ordinate adjuster diaries Build good relationships with team members as well as other areas of the business Positive, can do attitude Ability to work within a team and adapt to different personalities Ability to work independently Respect for others and individual differences Good Time management Willingness to develop and progress Exceptional communication skills both verbal and written Excellent PC Skills and ability to adapt to in-house systems easily Good organisation and attention to detail Confident telephone manner and must be able to demonstrate a high level of empathy Ability to work under pressure Able to demonstrate initiative and have a good sense of problem solving