FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 18 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members.
The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot.
A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential.
Main Responsibilities
Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner
Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives
Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations
Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards
Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients
Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities
Handle and manage incoming external / internal calls and sales enquiries to support local team as required
Provide hire and transport rate support to local team when Depot Manager is unavailable
Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals
Opportunity to be involved in developing existing and new customer accounts through outbound sales activity
Support and achieve delivery of sales growth targets for all FTH products and services.
What you will need to bring to the role
Effective organisational and communication skills
Committed to providing an industry leading service delivery approach to business development
Capable of developing strong client relationships
Confidence to work on own initiative
Good planning and preparation skills
Flexible in approach to the role to meet business requirements
Self-Confident and ability to work under pressure
Negotiating skills essential
Time management essential
Competent levels of IT understanding
Proven experience in selling products & services to end user
Commitment to self-development
High level of integrity and trust
Benefits
* Loyalty bonus scheme
* Pension - auto enrolment
* 28 days holiday (inclusive of Bank Holidays)
* Perk Box
* Birthday Gift
Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5:00pm