Office Administrator – Operations and Admissions
Stratford, East London
25 Days Annual Leave. One extra day leave given per year to a maximum of 30 days plus Bank Holidays
Private Health Care on completion of Probation
Full-Time Position - Head Office Based – East London, (Stratford)
Captiva Learning are seeking ambitious people to join our admissions team. This role includes excellent customer focus, internally and with our stakeholders.
If you are looking for your next opportunity with a team of professionals focused on innovation, collaboration, and excellence, Captiva embodies those values daily through our behaviours. This is an opportunity to progress with a leading company.
We value and look for experience from business to business, and target-driven backgrounds; we recognise the value of consultative business development approaches, recruitment, education, and apprenticeship backgrounds and various sector experiences. Your commitment to providing outstanding customer service and engaging with all stakeholders will be crucial to your success in this role.
Job Description
The Office Administrator will support the Operations Manager in ensuring smooth office operations. This role will involve assisting the Admin team in managing the enrolment process for learners joining Captiva’s apprenticeship programmes, ensuring all required documentation is collected, and responding to general enquiries from potential apprentices. The ideal candidate will be highly organised, proactive, and possess strong communication skills to liaise with both internal teams and potential apprentices.
At Captiva Learning, we support organisations in achieving their talent goals through apprenticeships, helping people reach their career and education objectives. While regulations govern apprenticeships, our commitment drives us. In this role, you will blend both to provide opportunities and engagement, aligning with our values.
If you are adaptable to change, used to work in a fast passed environment, and customer-focused, this role offers a unique opportunity for you to shine while we support your personal and professional growth.
Meeting and Calander Management
• Proficient in scheduling and coordinating meetings and appointments using digital calendars (e.g., Outlook, Google Calendar).
• Managing catering and venue requirements for in-house and external meetings.
Office Administration and Resource Management
• Monitoring and managing office supplies and inventory to ensure smooth daily operations.
• Engaging and coordinating with external vendors and service providers for maintenance and facility needs.
HR Administrative Support
• Overseeing and ensuring compliance with workplace Health and Safety policies and procedures.
• Coordinating health and safety documentation for learners and employers as part of apprenticeship programmes.
Learner and Employer Onboarding
• Managing the collection and verification of enrolment documentation, including contracts, assessments, and residency evidence.
• Liaising with apprentices and employers to ensure compliance and readiness prior to programme start.
CRM and Data Management
• Using Customer Relationship Management (CRM) systems to upload, organize, and retrieve documentation.
• Maintaining accurate records in line with data protection and internal quality standards.
Digital Communication and Correspondence
• Managing shared email inboxes professionally, ensuring timely responses and accurate documentation handling.
• Coordinating with internal teams and external stakeholders to streamline communications.
Initial Assessments and Eligibility Checks
• Facilitating the completion and tracking of initial learner assessments.
• Ensuring eligibility and residency evidence aligns with programme requirements.
Event Coordination
• Supporting event planning and administration, including logistics and stakeholder communication, under the direction of the Operations Manager.
Team Collaboration and Support
• Providing administrative and operational support to the enrolment team and broader business functions.
The Company
As a large training provider, with an Ofsted rating of Good in all areas, Captiva is home to three colleges: the National College of Education (NCE), the National Centre for Leadership and Management (NCLM), and Premier Pathways. Collectively, these colleges have worked with over 5000 apprentices.
Captiva strives for a more inclusive work environment that attracts diverse applicants and signals our commitment to celebrating and promoting diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.
If you do not quite meet the role criteria we’ve identified, but like the sound of our company, please don’t hesitate to get in touch to see what other opportunities we can provide.
INNOVATION
Encourage curiosity
Celebrate those that challenge the status quo
Foster a culture of own mental and emotional processes
Seek out opportunities
Open to different ways of doing things, happy to change direction when needed
Inspired by challenges and variety
COLLABORATION
Encourage collective thinking which promotes our value of Innovation
Embrace our diverse workforce by valuing diverse perspectives
Manage through trust and alignment, not control
Champion others’ ideas and achievements
Have a team orientated approach
EXCELLENCE
Be hungry to learn and progress
Take pride in the work that you do
Be resilient to change and challenges
Be kind and responsive and above all be dependable in every task that you do.
If you would like to be part of the Captiva Team, please send your CV and a covering letter to careers@captivalearning.com
Company Number 06811371. Registered in England and Wales
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